IT Support Specialist

2 months ago


Singapur, Singapore JK TECHNOLOGY PTE LTD Full time
Job Summary

We are seeking a highly organized and detail-oriented IT Support Specialist to join our team at JK TECHNOLOGY PTE LTD. As an IT Support Specialist, you will be responsible for maintaining service items inventory control and coordinating IT Engineers' schedules for on-site and outsource projects.

Key Responsibilities
  • Maintain Service Items Inventory Control: Ensure accurate and up-to-date records of service items, including ordering and tracking parts.
  • Coordinate IT Engineers' Schedules: Prepare and coordinate schedules for on-site and outsource projects, as well as backfill purposes.
  • Liaise with Sales and IT Departments: Collaborate closely with Sales and IT Departments on after-sales matters, ensuring seamless communication and resolution.
  • Handle Customer Inquiries: Respond to incoming calls and emails from corporate customers in a prompt and efficient manner.
  • Manage Records and Updates: Maintain accurate and timely records for billing purposes and update service form inputs to our system.
  • Support Ad Hoc Requirements: Provide support for any additional requirements or tasks assigned by the Manager.
Requirements
  • Education: Minimum Diploma or Certificate in IT/Computer or related studies.
  • Communication Skills: Good communication skills and ability to work independently.
  • Dynamic Environment: Comfortable working in a dynamic and fast-paced environment.
  • Phone Presence: Strong phone presence, interpersonal, and customer service-oriented.
  • Interpersonal Skills: Enjoy interacting and communicating with people, and maintain good rapport with in-house departments, suppliers, and end-users.
  • Technical Skills: Proficient in MS Office.
Work Arrangements
  • Work Schedule: 5 Days work week from Monday to Friday, 9AM to 6:30PM.
  • Location: Kaki Bukit.
  • Benefits: Annual Leave, Medical Benefits, Staff Insurance.


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