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Sales Training Lead

1 week ago

Singapore This is an IT support group Full time
Job Overview
This is an IT support group, and we're looking for a skilled professional to join our team. As a Product Trainer, you'll play a crucial role in developing, administering, and coordinating training programs that enhance the knowledge of internal field force and in-store sales people (FSMs) across various channels.

Key Responsibilities
• Develops and coordinates training programs (online, offline, and coaching) and content plans for various target groups (consumer, partners, FSM) with expertise in subject matter (tech and mobile)
• Conducts product training courses on products knowledge, features, key USPs, 'How to Show', technical specifications etc
• Trains Field Force teams in Concept selling & Shopper Engagement Skills in line with brand direction and selling strategies
• Leads the development of mystery shopping programs in line with training outcomes to measure and improve team performance in line with brand and shopper expectations
• Trains Product usage, Ecosystem Linkages, Benefits selling based on usage for Field Force and Consumers
• May maintain and support online training platforms with relevant materials, tracks registration and participation rate, etc.
• Coordinates training calendars, class registrations, and participations, certification processes, etc.
• Formulates training outlines and determines instructional methods to meet pre-aligned training targets and KPIs on reach, engagement, and knowledge retention
• Selects and develops effective training aids, approaches, and techniques in line with market situations;
• Communicates with HQ/RHQ on a regular basis;
• Leverages Samsung Plus e-learning tools to drive content pushes and brand engagements amongst learners through innovative content development to meet training KPIs;
• Supports functional requests, e.g., media presentations, internal staff training, and KOL product information sharing;

Required Skills and Qualifications
• Bachelor's Degree with 5 years of relevant work experience;
• Prior experience includes developing and coordinating employee training programs and leadership experience;
• Proficient in MS Office applications, especially Word, Excel, PowerPoint, and key online communication and training tools;
• Relevant experience/passion for technology, mobile, and/or soft skills training;
• Possesses strong interpersonal, communication, and presentation skills;
• Updated with field sales, marketing, and product trends.

Benefits
We offer a comprehensive compensation package, including benefits and opportunities for growth and development.