Strategic Relationship Manager for Corporate Clients
3 days ago
SME Banking at DBS Bank Limited offers a comprehensive range of commercial banking products and services, catering to the diverse needs of small and medium-sized enterprises. Our commitment to providing exceptional service and innovative solutions has enabled us to establish long-standing relationships with our clients in the region.
Responsibilities
- Client Servicing and Relationship Management
- We seek a skilled Relationship Manager to hold end-to-end client relationships across servicing and sales activities, promoting mobile-first adoption and leveraging DBS digital tools (e.g., IDEAL, Joybot).
- Provide top-notch servicing support to customers, efficiently managing escalated requests and ensuring timely resolution.
- Understand clients' business needs to offer personalized and tailored solutions, aided by available tools.
- Act as the primary point of contact for clients to address escalated issues and servicing needs.
- Collaborate with internal partners like Branches, DBS BusinessCare, and T&O departments to manage and resolve customer issues.
- Prioritize customer knowledge through thorough Customer Due Diligence (CDD) during account opening, trade/FX/ BG/Merchant/Card applications, and trigger events.
- Conduct credit reviews for corporate borrowing clients and oversee repayment schedules for recalled facilities.
- Sales and Business Development
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