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International Reservation Sales Representative

2 months ago

Singapur, Singapore Sabre Full time
Job Title: International Reservation Sales Agent

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

As a key member of our team, you will play a vital role in shaping the future of travel by providing exceptional customer service to our guests. Your primary responsibility will be to assist guests with their hotel reservations, answer inquiries about hotel services, amenities, and locations, and resolve any issues or concerns.

Key Responsibilities:
  • Reservation Handling:
    • Assist guests in making, modifying, or canceling hotel reservations using the hotel's reservation system.
    • Offer information on room types, rates, and packages available to meet guests' needs.
    • Process payments, apply discounts, and ensure accuracy in reservation details.
  • Customer Inquiries:
    • Respond promptly to guest inquiries regarding hotel services, amenities, and local attractions.
    • Provide detailed information on hotel policies, check-in/check-out procedures, and other relevant information.
    • Handle special requests, such as room upgrades or specific accommodations.
  • Customer Service:
    • Deliver exceptional customer service by maintaining a friendly and professional demeanor.
    • Resolve guest complaints or issues in a timely and effective manner, escalating when necessary.
    • Follow up with guests to ensure their satisfaction with the booking process.
  • Communication:
    • Maintain clear and effective communication with guests, hotel staff, and other team members.
    • Document and update guest information, preferences, and feedback in the CRM system.
  • Operational Support:
    • Assist in preparing reports on reservations, cancellations, and customer feedback.
    • Participate in ongoing training sessions to stay updated on hotel offerings and customer service best practices.
    • Adhere to call center protocols, including maintaining call handling time and accuracy standards.
    • Support administrative activities with regards to the hospitality business.