Reservation Sales Specialist
1 month ago
Job Summary
As a key member of our reservations team, you will be responsible for promoting room sales through phone contacts and maintaining a good relationship with business contacts. You will also assist the Reservations Manager in ensuring the smooth operation of the department, including monitoring department activities and development, and recommending changes when necessary to improve quality of work.
Key Responsibilities
- Process and follow-up on all FIT and Group reservations.
- Take charge of the systematic and orderly filing of all reservation correspondence.
- Keep the Reservations Manager and Revenue Manager informed of daily/last minute group reservation development and closely coordinate with the Reservation Manager & Revenue Manager for system updates and forecast changes.
- Maintain an effective trace system for all bookings to ensure timely follow-up is done.
- Monitor and be responsible for group booking activities, check all the details and clean up in Opera diligently 3 days prior based on the 1st arrival guest.
- Actively perfect sell at 100% occupancy by checking on pre blocks.
- Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%.
- Liaise with the Room Controller/Front Desk team for room assignments and keys preparation prior to the group's arrival for VIP group (as and when needed).
- Assist in the group's check-in upon arrival and if required during office hours and coordinate with the group/tour leader or organizer for any special arrangements (as and when needed) for leisure groups.
- Attend the pre-con meetings for VIP groups if required.
- Prepare group cover sheet 3 days prior arrival and circulate to the necessary departments for Wholesaler groups.
- Communicate and process No-Show/Cancellation charge or refund.
- Update Reservations Manager monthly on group commission accrual.
- Weekly commission clearances on verification/investigation.
- Handling of guest's complaints and resolving guest's issue when required.
- Responsible for other administrative duties (preparation of reports and data collection) as assigned by the Reservation Manager.
- Responsible for maintaining good Group data standard in both Marsha and Opera, ensuring the rate set up and clean up are performed periodically for individual groups.
- As and when required, support Reservations Manager in ensuring smooth operations, including sufficient phone coverage, daily duties distribution, obtain and inform briefing notes.
- Discharge function in accordance with the hotel policy.
- Any other duties as may be assigned from time to time.
Requirements
- Minimum GCE 'O' levels and/or Diploma in Hotel Management.
- At least 1 year of relevant experience in handling Hotel Reservation Room Sales will be an added value.
- Good interpersonal, communication & administrative skills.
- PC literate.
- A great team player.
- Able to start work immediately or within short notice period.
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