Luxury Hotel Service Ambassador

2 weeks ago

Singapore beBeeHospitality Full time $80,000 - $120,000
Hotel Butler Job Opportunity

We are seeking a skilled Hotel Butler to provide exceptional service to our discerning guests.

Key Responsibilities:
  • Execute butler core tasks, including unpacking, packing, laundry, shoe-shine and in-room dining service
  • Engage and customise check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings
  • Orchestrates the celebrations of residents' special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell
  • Deals with internal stakeholders, executes the annual upsell strategy, achieves all goals as set by management, cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities
  • Improves quality of product and services, ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards
Candidate Profile:
  • Possess a Diploma or Degree from School for Tourism and Hotel Management
  • Minimum 2 years' relevant experience
  • Excellent communication skills in English and ability to speak other language and/or basic understanding of other languages an advantage

We offer a dynamic environment that encourages creativity and experiential focus. Our ideal candidate will have strong interpersonal skills, ascertains and addresses guest/colleague needs, focuses on service with an eye for detail and an approachable attitude, works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism. They should prioritises and organises work assignments and delegates work effectively, self-motivates and shows good initiative in a dynamic environment, ensures security and confidentiality of guest and hotel information, good computer and property management system skills, embraces and responds to change effectively, creative and experiential focus, good local market knowledge, understands international luxury travelers and their needs, international level of quality and non-hotel experience a plus, multi-cultural understanding

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