Guest Services Ambassador Role

4 days ago

Singapore beBeeHospitality Full time $4,000 - $6,000
Job Opportunity

The role of the Guest Services Ambassador revolves around providing an exceptional experience for all hotel guests during their stay.

  • Promote, register, and assign rooms to incoming guests ensuring accurate registration documents.
  • Cheque out departing guests in accordance with established procedures and verify the accuracy of guest accounts.
  • Address guest inquiries and complaints in a timely and professional manner.
  • Notify relevant departments of arrival, room changes, check out, and special arrangements.
  • Accept reservations as needed.
  • Maintain records of special arrangements and important matters for follow-up in Handover List.
  • Collaborate with Duty Manager or Front Office Supervisor regarding complaints.
  • Perform cashiering duties and maintain precise records of guests' accounts.
  • Verify guest bills before presentation upon departure.
  • Charge monies due to the hotel to respective travel agencies or companies.
  • Declare shortages or excess to Accounts Department.

Key Qualifications:

  • Front Desk Operations
  • Excellent Communication Skills
  • Interpersonal Skills
  • Operational Efficiency
  • Cash Management
  • Communication Effectiveness
  • Team Collaboration
  • Customer Service Delivery
  • Hotel Management Systems
  • Service Excellence
  • Hospitality Services

Benefits of Joining Our Team

By joining our team, you will have the opportunity to develop your skills and contribute to delivering exceptional customer service. As a Guest Services Ambassador, you will be working in a dynamic environment where every day brings new challenges and opportunities to grow professionally.

About Us

We are committed to delivering outstanding hospitality experiences to our guests. If you share our vision and are passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

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