Ambassador of Exceptional Guest Experiences

6 days ago

Singapore beBeeWine Full time $45,000 - $75,000
Guest Experience Manager

About the Opportunity

We are seeking a highly skilled Guest Experience Manager to join our team. As a seasoned professional in guest relations, you will be responsible for delivering exceptional experiences through outstanding hospitality and wine knowledge.

  • Deliver personalized guest experiences through warm and professional interactions.
  • Maintain and update guest profiles, track preferences, and acknowledge special occasions.
  • Coordinate VIP handling, private bookings, and table-side service enhancements.
Wine Engagement

As a Guest Experience Manager, you will have the opportunity to develop your knowledge of wine and guide guests through our extensive wine list. You will collaborate with our wine and bar team on tastings, pairings, and wine-focused events.

  • Confidently guide guests through the wine list and provide pairing recommendations.
  • Collaborate with the wine and bar team on tastings, pairings, and wine-focused events.
  • Support service team training on guest-facing wine knowledge.
CRM & Membership Management

You will be responsible for managing our CRM platform, ensuring that guest and member profiles are kept up-to-date. You will also coordinate new member onboarding and engagement initiatives, as well as work with marketing to support loyalty, referral, and retention efforts.

  • Manage the venue's CRM platform, ensuring guest and member profiles are kept up-to-date.
  • Coordinate new member onboarding and engagement initiatives.
  • Work with marketing to support loyalty, referral, and retention efforts.
Experience Development

As a Guest Experience Manager, you will have the opportunity to propose improvements to the guest journey and in-venue experience. You will create thoughtful guest moments from welcome to farewell, and collect and review guest feedback to drive service innovation.

  • Propose improvements to the guest journey and in-venue experience.
  • Create thoughtful guest moments from welcome to farewell.
  • Collect and review guest feedback to drive service innovation.
Requirements:
  • 2-3 years experience in guest relations, CRM, or service excellence in a premium hospitality setting.
  • Strong wine knowledge and enthusiasm (WSET Level 2 or equivalent preferred).
  • Excellent interpersonal skills, emotional intelligence, and a guest-first mindset.
  • Highly organized and detail-oriented, with good tech literacy (CRM, reservations systems).
  • Flexible to work evenings, weekends, and during high-volume periods.

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