Ambassador of Exceptional Guest Experience

1 week ago

Singapore beBeeHospitality Full time $3,000 - $4,500
Guest Service Ambassador Job Description

The Guest Service Ambassador is responsible for ensuring an exceptional guest experience by directly addressing the needs of all guests and customers.

  • Treats all guests with respect, handles room reservations, or walk-in requests, registration processes, or complains with professionalism.
  • Develops and maintains close business contact with in-house guests to provide a positive impression.
  • Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately, and delivers all wake-up calls requests timely.
  • Ensures timely reply to any guest enquiries via websites and email enquiry.
  • Plans, organizes, coordinates quarterly activities for guests and recommends ideas to enhance guest stay. Ensures all guests' data are updated in PMS system.
  • Maintains the overall cleanliness of the Front Office, Lobby, Pacific Lounge, and Living Room.
  • Works closely with the team & other departments to ensure all information are shared promptly.
  • Treats all guests with respect and handles rooms reservations or walk-in requests, registration processes, or complains with professionalism.
  • Performs Cashier-related functions such as posting charges to guests as well as ensuring all transactions are well accounted for.
  • Assumes responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
  • Develops desired salesmanship skills to maximize on the room revenue and provide our guests with options. Must be knowledgeable to present pricing options/alternatives to meet guests' requests.
  • Is well-versed in property's standard procedures, current products, services, promotions, events, activities, as well as operating hours of establishment.
  • Ensures that all Key Policies of this hotel are enforced and adhered to.
  • Develops a working knowledge of Property Management System (PMS) to aid in various job functions.

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