Ambassador of Exceptional Guest Experiences

7 days ago

Singapore beBeeCustomerService Full time $3,000 - $4,500
Customer Service Ambassador Role

This key role focuses on delivering exceptional guest experiences, ensuring a positive impact on our customers' journeys.

  • Reservations are handled via phone, fax, and email, requiring strong communication skills to effectively manage interactions.
  • Personalized check-in and check-out procedures are performed for guests, emphasizing attention to detail and respect for personal boundaries.
  • Room charges and incidental expenses are accurately posted, necessitating a high level of precision and financial acumen.

The Customer Service Ambassador also presents statements and collects payments from departing guests, responding to inquiries and requests in a timely and professional manner. Maintaining accurate records of hotel room status and inventory levels is crucial for efficient operations.

Key qualifications for this position include:

  • A minimum of 1 year experience in customer-facing roles, demonstrating adaptability and resilience in fast-paced environments.
  • Excellent communication and interpersonal skills, enabling effective collaboration with colleagues and clients.
  • Able to work rotating shifts, including weekends and public holidays, showcasing flexibility and a willingness to accommodate diverse schedules.

Benefits of this role include:

  • Coverage under Group Medical Insurance, providing peace of mind and access to comprehensive healthcare services.
  • An additional monthly performance bonus, recognizing and rewarding outstanding achievements.
  • A convenient working location in the heart of the city, offering easy accessibility and a dynamic work environment.

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