Ambassador of Exceptional Guest Experience

2 weeks ago

Singapore beBeeHospitality Full time $4,500 - $6,000
Guest Services Ambassador Job Description

The primary responsibility of the Guest Services Ambassador is to provide exceptional service to hotel guests, ensuring their stay is comfortable and memorable.

  • Check in/out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out.
  • Attend to all guests' enquiries and complaints and to ensure guests' satisfaction.

Key Responsibilities:

  • Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly.
  • Inform relevant departments of arrival, room changes, check out and special arrangements.
  • Accept reservations in the absence of a Reservation Assistant.
  • Record in handover lists of any special arrangements and important matters for follow-up.
  • Liaise with Duty Managers or Front Office Supervisors regarding any complaints.
  • Perform cashiering and maintain complete records of guests' accounts.
  • Check all guests' bills before presentation to guests upon check out.
  • Charge all monies due to the hotel to respective travel agents or companies.
  • Declare all shortages or excess to Accounts Departments.
  • Attend to all requests and requirements from guests promptly and handle complaints tactfully.
  • To ensure all guests' preferences are met to the best of our ability and strive to make a difference.
  • Create positive first impressions for guests with regards to corporate image.
  • Read entries in communication books and ensure all instructions and tasks assigned are followed up.
  • Ensure procedures and policies on city ledgers are followed.
  • Be aware of all VIP and Special Attention guests' arrivals and departures.
  • Ensure all Pan Pacific Discovery Members, VIP and Special Attention guests are met up by Duty Managers, and benefits are explained upon check in.
  • Undertake any other reasonable assignments by Duty Managers and Front Office Managers as required.

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