Senior Service Operations Manager

3 weeks ago


Singapur, Singapore Talent Trader Group Full time

Job Summary

Talent Trader Group is seeking a highly skilled Senior Service Operations Manager to lead our service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry.

Key Responsibilities

  • Oversee the day-to-day service operations, including maintenance, repair, and installation of ACMV/HVAC systems.
  • Manage a team of technicians to ensure efficient and timely service delivery.
  • Develop and implement service strategies to meet customer satisfaction and business objectives.
  • Monitor and analyze key performance indicators to identify areas for improvement.
  • Collaborate with customers, contractors, and suppliers to ensure seamless service delivery.
  • Ensure compliance with health and safety regulations and industry standards.
  • Provide technical support and guidance to the service team and customers.
  • Handle customer escalations and resolve issues in a timely manner.

Requirements

  • Diploma or Degree in Engineering or related field.
  • Minimum 5 years of experience in service operations within the ACMV/HVAC industry.
  • Strong knowledge of ACMV/HVAC systems and equipment.
  • Experience in managing a team of technicians.
  • Excellent leadership and communication skills.
  • Customer-focused mindset and ability to build and maintain relationships.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced and dynamic environment.

What We Offer

Talent Trader Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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