Senior Service Delivery Manager
4 weeks ago
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
The Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and be the client engagement on delivery matters. This role will act as the SPOC for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, Global Delivery organization structure.
Service Delivery
Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders’ expectations and deliverables outcome. This will also cover the growth of the account and looking into delivering excellent Customer Engagement experience. The Service Delivery Manager (SDM) may manage delivery in a single, or up to multiple accounts subjective to the size and scale of the service contract. The SDM is also expected to make strategic and tactical plans in alignment of delivery to meet the contractual obligations (SLAs) to our customers. The SDM will act as the SPOC, for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, EDMS organization structure.Operations
The SDM is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered sustainable model to meet our SLA deliverables. Operations delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer. The SDM is also expected to engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers.Financial Management
The SDM is expected to manage the financials for the service projects under his purview. This includes recovery of costs in respective cost centers in a healthy state.People and Growth
The SDM is expected to have people management on the delivery teams, either under direct or indirect management (eg. 3rd party partners or contractors). The SDM should also conduct routine communications with the members of the delivery teams, and their own direct reports. This includes weekly/monthly/quarterly/half-annually/annually meetings, one-on-one sessions and performance assessments as deemed required.Skills for Success:
Min. 6 years in general service delivery, in 1 or more Technical Domain or Min 2 years working in enterprise scale IT environment. Good to have min. 10 years in senior delivery role managing in at least 1 Technical Domains (or multiple technical domains) in enterprise environment. Experienced in Service Delivery Management. ITIL Foundation knowledge. Proficient in at least 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services). Good to have project management skillset.Your Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
-
Singapur, Singapore StarHub Full timeJob Description Job Purpose The Senior Manager of Cloud Infrastructure Services will oversee the build, delivery, management, and operations of cloud infrastructure and cloud data analytics services for StarHub clients. This role is crucial for ensuring the successful implementation and operation of cloud solutions for our clients. The Senior...
-
Service Delivery Manager
3 days ago
Singapur, Singapore Singtel Full timeJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Singtel. As a key member of our organization, you will be responsible for ensuring the smooth delivery of services to our customers.Key ResponsibilitiesService DeliveryEnsure that monthly progress reports are consolidated correctly and as per Service Level Agreements...
-
Service Delivery Manager
2 months ago
Singapur, Singapore Idemia Full timeYou may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as...
-
Service Delivery Manager
3 months ago
Singapur, Singapore ST Engineering Full timeTitle: Service Delivery Manager Job ID: Location: ST Engineering Jurong East Bui, SG Description: Responsibilities: Manage the performance of services and ensure that Service Levels are achieved. Engage customers and/or vendors to ensure the smooth delivery of services. Communicate effectively on technical and business issues to both...
-
Senior Technical Delivery Manager
1 day ago
Singapur, Singapore United Overseas Bank Full timeAbout United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.Our ValuesWe are guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right,...
-
Service Delivery Manager
18 hours ago
Singapur, Singapore Singtel Full timeJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Singtel. As a key member of our operations team, you will be responsible for managing day-to-day support of medium-scale maintenance projects, meeting customer requirements and Service Level Agreements.Key ResponsibilitiesAct as a focal point for all support-related...
-
Service Delivery Manager
1 day ago
Singapur, Singapore Xcellink Pte Ltd Full timeAbout Xcellink Pte LtdXcellink Pte Ltd is a leading provider of innovative technology solutions. We are seeking a highly skilled Service Delivery Manager to join our team.Key ResponsibilitiesBusiness RequirementsTranslate business and application requirements into actionable plans, collaborating with infrastructure teams to deliver solutions that meet budget...
-
Singapur, Singapore HSBC Full timeUnlock Your Potential in a Dynamic CareerAt HSBC, we're committed to delivering exceptional service to our clients. As a Senior Officer, Service Delivery, you'll play a critical role in ensuring the smooth operation of our transfer agency services.Key ResponsibilitiesReview and ensure accuracy of fund set-up templates, agent set-up, and static data set-up,...
-
Senior Officer, Service Delivery
3 months ago
Singapur, Singapore HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Markets...
-
Service Delivery Management Lead
3 weeks ago
Singapur, Singapore NCS Full timeJob DescriptionWe’re searching for a Service Delivery Management Lead to be part of our diverse team of talents here at NCS!If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!What we seek to accomplish together:Client...
-
Service Delivery Manager
3 days ago
Singapur, Singapore HITACHI ENERGY SINGAPORE PTE. LTD. Full timeJob Summary:We are seeking a highly skilled and experienced Service Delivery Manager to lead our on-site activities and ensure the successful execution of project deliverables in accordance with contract specifications, quality standards, schedule, and safety requirements.Key Responsibilities:Plan and coordinate project on-site activities, including resource...
-
Service Delivery Management Lead
1 month ago
Singapur, Singapore Singtel Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
Service Delivery Mgr, Service Leadership
3 months ago
Singapur, Singapore NCS Full timere you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen. NCS is the leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We believe in...
-
Logistics Service Delivery Manager
3 days ago
Singapur, Singapore FCS Careers Pte Ltd Full timeAbout the CompanyFCS Careers Pte Ltd is a leading provider of logistics and supply chain solutions, serving companies across multiple industries in the Asia Pacific region.Job ResponsibilitiesWe are seeking a highly motivated and experienced Logistics Service Delivery Manager to join our team. The successful candidate will be responsible for:Managing import...
-
Client Technology Manager
1 day ago
Singapur, Singapore ECI Full timeAbout the RoleThe Client Technology Manager is a high-impact, hands-on leadership position responsible for delivering IT managed services to a portfolio of client accounts. This role requires strong customer relationship management, technical expertise, and project management skills.Key ResponsibilitiesOversee technology services for a portfolio of ECI...
-
Service Delivery Manager
3 months ago
Singapur, Singapore Xcellink Pte Ltd Full timeUnderstand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline. Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises. Provide support for all large-scale activities like system maintenance; project go-live,...
-
Senior Program Manager
2 months ago
Singapur, Singapore SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Data Center Service Delivery Executive
1 day ago
Singapur, Singapore 11112 Citibank, N.A. Singapore Full timeJob SummaryWe are seeking a highly experienced and skilled Data Center Service Delivery Executive to lead our APAC data center service delivery and operational assurance efforts. As a key member of our team, you will be responsible for collaborating with senior business leaders and client representatives to ensure business alignment and drive data center...
-
[LPS] Service Delivery Manager
1 month ago
Singapur, Singapore Lenovo Full timeDescription and Requirements Lenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region. We partner with governments and enterprises to achieve digital transformation excellence, driving business growth through our market-leading solutions and industry best practices. As a proud member of Lenovo Group, we...
-
Senior Service Operations Manager
3 days ago
Singapur, Singapore Talent Trader Group Full timeJob SummaryTalent Trader Group is seeking a highly skilled Senior Service Operations Manager to lead our service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry.Key ResponsibilitiesOversee the day-to-day service operations, including maintenance, repair, and installation of HVAC systems.Manage a team of technicians and...