Manager, Service Delivery

4 days ago


Singapur, Singapore Careers@Gov Full time
[What the role is]
Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s)

[What you will be working on]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following:  

 

Implementing service strategies and plans to meet identified needs and gaps:  

  • Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;    

  • Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps ;  

  • Guide SSAs in development of services to meet prioritised needs and gaps;  

  • Using data and ground experience to improve service delivery;  

  • Overseeing assessments of funding proposals of new programmes; and  

  • Assessing and evaluating current portfolio of initiatives and programmes  

 

Strengthen service capacity and capability by partnering service providers to:  

  • Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower ;  

  • Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;  

  • Set and/or achieve output, outcome and impact indicators for services;  

  • Manage and evaluate their performance; and  

  • Allocate community funding to critical and needed services.   

 

Support the Services Group and NCSS as and when required  

[What we are looking for]

Resilien t ; Team player but also able to work independently; Foresight; Analytical; Think C ritically , Creative , Good engagement and interpersonal skills ; Collaborative; Strong implementor, ability to see different perspectives and draw connections  

Skills & Knowledge:  

Stakeholder Management Skills  

Influencing, Facilitation and Communication Skills  

Project Management Skills  

Programme Evaluation Skills  

Research and Basic Statistics Analysis  

Sector/Domain Knowledge  



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