Manager, Service Delivery
4 days ago
Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s)
[What you will be working on]
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following:
Implementing service strategies and plans to meet identified needs and gaps:
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Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
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Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps ;
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Guide SSAs in development of services to meet prioritised needs and gaps;
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Using data and ground experience to improve service delivery;
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Overseeing assessments of funding proposals of new programmes; and
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Assessing and evaluating current portfolio of initiatives and programmes
Strengthen service capacity and capability by partnering service providers to:
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Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower ;
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Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
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Set and/or achieve output, outcome and impact indicators for services;
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Manage and evaluate their performance; and
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Allocate community funding to critical and needed services.
Support the Services Group and NCSS as and when required
[What we are looking for]
Resilien t ; Team player but also able to work independently; Foresight; Analytical; Think C ritically , Creative , Good engagement and interpersonal skills ; Collaborative; Strong implementor, ability to see different perspectives and draw connections
Skills & Knowledge:
Stakeholder Management Skills
Influencing, Facilitation and Communication Skills
Project Management Skills
Programme Evaluation Skills
Research and Basic Statistics Analysis
Sector/Domain Knowledge
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