Service Delivery Manager
2 weeks ago
Title: Service Delivery Manager
Job ID: Location:ST Engineering Jurong East Bui, SG
Description:Responsibilities:
Manage the performance of services and ensure that Service Levels are achieved. Engage customers and/or vendors to ensure the smooth delivery of services. Communicate effectively on technical and business issues to both internal team members and customers, must be able to explain complex technical issues in a way that non-technical personnel may understand. Engage customer proactively and provide timely response or updates to customer, where required. Provide Service Performance Reports at agreed schedule. Oversee and control the efficiency of the Systems Operations. Plan and execute operations and new projects. Lead and mentor a team of engineers in the operations and support of the System Infrastructure (e.g. managing task assignments, ensuring quality of work). Ensure that all processes and procedures are followed. Perform staff performance review and career development planning for subordinates. Able to lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues. Able to lead the troubleshooting and performing of root causes failure analysis for infrastructures issues. Accountable and manage change management, patch management and configuration management for system operations. Handle and manage major incidents and ensure that incidents are closed within SLA. Provide Tier 2 & 3 technical support for customer and be on a 24x7 standby basis.
Requirements:
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