Senior Operations Manager, Indoor Attractions
1 month ago
Mandai Wildlife Group is a leading organization dedicated to conservation and wildlife preservation. We are seeking a highly skilled and experienced Senior/Manager, Indoor Attractions Operations to join our team.
Job Summary:The Senior/Manager, Indoor Attractions Operations will be responsible for overseeing the pre-opening planning, operations, and maintenance of our indoor attractions. This includes building an effective and motivated operation team, overseeing indoor attractions operations to ensure a great experience and safety, and driving initiatives to achieve organizational goals.
Key Responsibilities:- Pre-Opening Planning: Work closely with the Mandai Product Development team and coordinate various transitioning phases. Establish new facilities requirements, including FFE lists with various departments to ensure all necessities are in place according to milestones and to specifications set.
- Identify and develop contingency plans for potential challenges on operational processes, maintenance, and guest experience issues.
- Collaborate with relevant authorities to obtain necessary permits and certifications.
- Create working instructions and/or SOP for both testing & operating phases that includes all in-park operational procedures, safety protocols, and guest service standards.
- Ensure manpower readiness of the attraction including but not limited to manpower planning, recruitment, training, and onboarding.
- In-Park Operations: Oversee the team and manage day-to-day operations, including staff rostering and deployment to ensure efficient and effective operations of the attraction.
- Ensure delivery of exceptional guest experience and meet or exceed customer expectations including management of guest feedback on-ground and closing service lapses.
- Build, motivate, and manage an effective team with a focus on the development and growth of team members.
- Control costs by monitoring expenses, implementing cost-saving measures, and optimizing resource utilization.
- Diploma/Degree in Tourism/Hospitality Management or the equivalent.
- At least 5 to 8 years of experience in attractions industry in a guest-facing supervisory role.
- Proven leadership and people management ability to manage and motivate staff.
- Strong verbal and written communication skills.
- Positive attitude, resourceful, with a trail-blazer mentality and can-do spirit.
- Good organisational and time management skills with the ability to multi-task, prioritise, and meet timelines.
- Able to work on weekends and public holidays.
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