Senior Cloud Operations Manager
4 weeks ago
Microsoft is seeking a highly skilled Senior Cloud Operations Manager to oversee the Sovereign Cloud operation centre in Singapore. As a key member of the Azure Global Engineering Team, you will collaborate closely with internal and external partners to ensure the operation centre's availability.
Responsibilities:- Manage the availability of a mission-critical operation centre, balancing proactive maintenance, contingency planning, technology integration, and effective communication to minimize downtime and ensure uninterrupted operations.
- Develop and manage a program team to ensure facility availability in a critical operations centre within a 24/7/365 operating environment.
- Oversee facility management activities, including asset management, maintenance, repairs, and security measures, to ensure operational continuity and safety within the SOC environment.
- Facilitate incident and problem management processes related to operation centre, including escalation procedures and root cause analysis, to minimize service disruptions and enhance operational resilience.
- Engage in mandatory audits related to SOC facilities per Tender and Microsoft requirements, ensuring compliance standards are met and implementing corrective actions as needed.
- Education: A bachelor's degree in engineering or a related field is essential, with a master's degree preferred.
- Experience: A substantial track record in managing operation centres or mission-critical environments is essential, with a minimum of 5-10 years of relevant experience.
- Strong knowledge in Project/Program Management, with excellent organizational, communication, and decision-making skills.
- Experience: Project management experience in design and built of critical operation centre, with 5+ years of operating critical operation centre platforms.
- Experience with building management systems (BMS) and computerized maintenance management systems (CMMS).
- Certifications: Relevant certifications like Certified Data Centre Management Professional (CDCMP), Certified Facility Manager (CFM), and Project Management certifications like PMP, Agile are preferred.
Microsoft offers a range of benefits, including industry-leading healthcare, educational resources, discounts on products and services, and generous time away. If you are passionate about technology and customer obsession, and have a strong track record in operation centre management, we encourage you to apply for this exciting opportunity.
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