Senior Manager, Student Services
1 month ago
At the Singapore Institute of Technology, we are seeking a highly skilled and experienced Senior Manager, Student Services to join our team. This is a key leadership role that will oversee the day-to-day operations of the student services function, ensuring that students receive efficient and effective support.
Key Responsibilities:- Service Delivery and Operations: Oversee the coordination of student enquiries and resolution of admissions, enrollment, academic advising, counseling, and student activity matters.
- User Experience Enhancement: Incorporate user experience principles into service design and delivery, ensuring that student interactions with support services are intuitive and seamless.
- Data Analysis and Reporting: Utilize data analytics to track key performance indicators related to student services, identify trends, and generate insights to inform decision-making.
- Policy Development and Compliance: Ensure compliance with relevant policies, regulations, and accreditation standards governing student services operations.
- Other duties as required.
- Minimum bachelor's degree in business, UX design, marketing research, digital media and technologies or equivalent in other related disciplines.
- Minimum 3 years of experience in customer service or user experience design.
- Basic understanding of design thinking and agile development a must.
- Resourceful and proactive team player with excellent project planning, analytical and communication skills.
- Demonstrates stakeholder management sensibilities in daily work.
- Demonstrates ability to take and follow up with Notes of Meetings.
- Experience with Process Improvement and Change Management will be an added advantage.
- Experience working within a university, customer service or using statistical software, CRM a plus.
- Please include a dossier together with your application which showcases your skills in writing ability.
- Shortlisted candidates will be required to complete a 20min task onsite prior to their in-person interviews that seeks to test their problem-solving and critical thinking skills for the abovementioned scope of responsibilities.
-
Senior Assistant Manager, Student Housing
1 month ago
Singapur, Singapore Nanyang Technological University Full timeJob Title: Senior Assistant Manager, Student HousingWe are seeking a highly skilled and experienced Senior Assistant Manager to join our team at Nanyang Technological University. As a key member of our Campus Housing department, you will play a crucial role in ensuring the smooth operation of our student hostels and providing exceptional service to our...
-
Senior Manager, Office of Student Experience
1 month ago
Singapur, Singapore Singapore Institute of Technology Full timeJob Title: Senior Manager, Office of Student ExperienceAbout the RoleThe Senior Manager, Office of Student Experience will play a key role in leading the team to deliver key events organized by the Student Organisations Pillar and/or in OSE. This includes managing and mentoring student leaders, reviewing and updating student management guidelines, and...
-
Senior Manager, Office of Student Experience
1 month ago
Singapur, Singapore Singapore Institute of Technology Full timeKey ResponsibilitiesPillar ManagementThe Senior Manager is responsible for assisting the Team Lead in managing and leading the team to deliver key events organized by the Student Organisations Pillar and/or in OSE.Ensure that Student Organisations Management Guidelines are regularly reviewed and updated to remain current and meet the evolving needs of...
-
Senior Assistant Manager, Student Development
5 months ago
Singapur, Singapore Nanyang Technological University Full timeWe invite applications for the position of Senior Assistant Manager, Student Development. The incumbent shall manage all aspects of student life and support for MSc programmes.Key responsibilities include but are not limited to:Student Engagement and Support: To create programs and initiatives to enhance student engagement, involvement, and overall...
-
Senior Executive, Student Administration
4 months ago
Singapur, Singapore Nanyang Technological University Full timeWe invite applications for the position of Senior Executive. The incumbent shall support admission as well as postgraduate student research and academic related activities to enhance student’s learning experience.Key responsibilities include but are not limited to:Manage admission and scholarship applications.Support student-related activities such as...
-
Student Services Assistant
1 month ago
Singapur, Singapore Murdoch University Full timeAbout the RoleMurdoch University is seeking a highly organized and detail-oriented Student Services Assistant to join our team in Singapore. As a key member of our Student Services team, you will provide exceptional support to our students, ensuring a seamless and positive experience.Key Responsibilities:Process and assess admission applications, ensuring...
-
Senior Manager, Office of SITizen Experience
3 months ago
Singapur, Singapore Singapore Institute of Technology Full timeKey Responsibilities Pillar management The Senior Manager is responsible for assisting the Team Lead in managing and leading the team to deliver key events organized by the Student Organisations Pillar and/or in OSE. Ensure that Student Organisations Management Guidelines are regularly reviewed and updated to remain current and meet the evolving...
-
Senior Assistant Manager, Student Housing
6 months ago
Singapur, Singapore Nanyang Technological University Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
-
Senior Executive
1 week ago
Singapur, Singapore Careers@Gov Full timeRanked top 20 most attractive employers in Singapore - The Straits Times Singapore's Best Employers 2024. The Department of Student Development (SD) aims to provide all SP students with a positive Polytechnic experience through meaningful out-of-classroom activities. As part of the Service-Learning team, the appointee will be required to formulate and...
-
Senior Executive, Student Care
5 months ago
Singapur, Singapore Nanyang Technological University Full timeNanyang Technological University, Singapore (NTU Singapore) is a research-intensive public university, which has 33,000 undergraduate and postgraduate students. The NTU School of Civil and Environmental Engineering (CEE) is a leading school for Sustainable Built Environment. It has about 50 faculty members and more than 1,100 students and is rapidly...
-
Singapur, Singapore Careers@Gov Full time[What the role is] The Manager / Deputy Manager of the Student Services and Fundraising Department works closely with the ITE Colleges and HQ Divisions to coordinate the support services for ITE students. He / She reports to an Assistant Director. [What you will be working on] The appointed candidate will be assigned duties and responsibilities within...
-
Senior IT Services Manager
4 weeks ago
Singapur, Singapore Careers@Gov Full timeJob Title: Senior IT Services ManagerJob Summary:We are seeking a highly experienced Senior IT Services Manager to lead our digital transformation efforts. As a key member of our team, you will be responsible for formulating and implementing an IT strategy that aligns with our organization's vision and mission.Key Responsibilities:Evaluate business needs and...
-
Student Services Assistant
2 months ago
Singapur, Singapore Murdoch University Full timeFixed Term (6 months) possibility of extension, Full Time (40 hours per week) based in SingaporeParental Leave Coverage Salary Package – SGD $35k to $40K per annum Ref: JR103063At Murdoch, we pride ourselves on our diverse and vibrant workplace. We are committed to the recruitment and development of skilled and passionate people, who want to make a...
-
Student Guidance Officer
6 months ago
Singapur, Singapore Careers@Gov Full time[What the role is] As a Student Guidance Officer (SGO) in the Student Services Department at ITE College Central (CC), you will maintain student discipline as well as provide support for administrative work. [What you will be working on] You will provide guidance to students on disciplinary issues, assist in designing and running of programmes for...
-
Student Admission Manager
2 weeks ago
Singapur, Singapore KNIGHTSBRIDGE HOUSE INTERNATIONAL SCHOOL PTE. LTD. Full timeRoles & ResponsibilitiesKnightsbridge House International School is one of the fastest-growing schools in Singapore.We believe education should be a right and not a privilege. Everything we do is centered around providing world-class educational experiences and outcomes for our students that are truly affordable and accessible. We provide an environment...
-
Student Recruitment Manager
4 weeks ago
Singapur, Singapore NANYANG INSTITUTE OF MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesEstablished in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards...
-
Executive Director of Student Wellbeing
1 month ago
Singapur, Singapore Nanyang Technological University Full timeAbout the RoleNanyang Technological University, Singapore (NTU Singapore) is a research-intensive public university with a strong focus on student wellbeing. We are seeking a highly motivated and experienced individual to join our team as a Senior Executive, Student Care.Key ResponsibilitiesCoordinate with stakeholders to provide care and support for CEE...
-
Student Support Specialist
2 months ago
Singapur, Singapore Careers@Gov Full timeStudent Welfare OfficerAt Careers@Gov, we are seeking a dedicated and compassionate Student Welfare Officer to join our team. As a key member of our professional team, you will play a vital role in providing holistic case management support to students-at-risk.Key Responsibilities:Gather information to identify students-at-risk, including family background...
-
Senior Program Manager
1 month ago
Singapur, Singapore Nanyang Technological University Full timeJob Title: Senior Assistant ManagerWe are seeking a highly motivated and experienced individual to join our team as a Senior Assistant Manager. This role will be responsible for managing and coordinating the delivery of student and academic services for the Master of Arts in Translation and Interpretation (MTI) programme.Key Responsibilities:Student...
-
Student Welfare Off
2 months ago
Singapur, Singapore Careers@Gov Full time[What the role is] You will provide holistic case management support to students-at-risk. You will be part of the professional team to coordinate and monitor the help provided to these students and work with their families, community partners and relevant stakeholders within ITE to render support to these students, with the objective of motivating them...