Senior Manager, Student Services

1 month ago


Singapur, Singapore Singapore Institute of Technology Full time
Job Title: Senior Manager, Student Services

At the Singapore Institute of Technology, we are seeking a highly skilled and experienced Senior Manager, Student Services to join our team. This is a key leadership role that will oversee the day-to-day operations of the student services function, ensuring that students receive efficient and effective support.

Key Responsibilities:
  • Service Delivery and Operations: Oversee the coordination of student enquiries and resolution of admissions, enrollment, academic advising, counseling, and student activity matters.
  • User Experience Enhancement: Incorporate user experience principles into service design and delivery, ensuring that student interactions with support services are intuitive and seamless.
  • Data Analysis and Reporting: Utilize data analytics to track key performance indicators related to student services, identify trends, and generate insights to inform decision-making.
  • Policy Development and Compliance: Ensure compliance with relevant policies, regulations, and accreditation standards governing student services operations.
  • Other duties as required.
Requirements:
  • Minimum bachelor's degree in business, UX design, marketing research, digital media and technologies or equivalent in other related disciplines.
  • Minimum 3 years of experience in customer service or user experience design.
  • Basic understanding of design thinking and agile development a must.
  • Resourceful and proactive team player with excellent project planning, analytical and communication skills.
  • Demonstrates stakeholder management sensibilities in daily work.
  • Demonstrates ability to take and follow up with Notes of Meetings.
  • Experience with Process Improvement and Change Management will be an added advantage.
  • Experience working within a university, customer service or using statistical software, CRM a plus.
Submission:
  • Please include a dossier together with your application which showcases your skills in writing ability.
Task Assessment:
  • Shortlisted candidates will be required to complete a 20min task onsite prior to their in-person interviews that seeks to test their problem-solving and critical thinking skills for the abovementioned scope of responsibilities.


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