Senior Officer, Customer Service Operations
4 weeks ago
Job Title: Senior Officer, Customer Service Operations
About the Role:
We are seeking a highly skilled and experienced Senior Officer to join our Customer Service Operations team. As a Senior Officer, you will be responsible for fulfilling requests/orders from internal stakeholders and external parties, including Law Enforcement Agencies, Government Authorities, Solicitors, and Regulators.
Key Responsibilities:
- Fulfill requests/orders with accuracy within standard Service Level Agreement.
- Prepare daily and monthly statistics reporting.
- Ensure requests are processed with accuracy and within regulatory and compliance guidelines.
- Participate in process improvements and division automation initiatives.
Requirements:
- University degree holder in any discipline with 1 to 2 years of working experience in the banking industry.
- Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors, and Regulators will be an added advantage.
- Good command of written and spoken English.
- Strong interpersonal skills and ability to resolve issues/problems.
- Data driven and result oriented, with strong analytical skills and high level of attention to detail.
About Us:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices.
Our Values:
We are guided by our values of Honorable, Enterprising, United, and Committed. This means we always strive to do what is right, build for the future, work as one team, and pursue long-term success.
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