Global Account Manager

4 days ago


Singapur, Singapore Singapore Airlines Full time

About the Role

We are seeking a highly skilled and experienced Global Account Manager to join our Cargo team at Singapore Airlines. As a key member of our Global Sales section, you will be responsible for managing global and regional Forwarder partners under our Preferred Partnership Programs.

Key Responsibilities

Partnership Programs

  • Develop and implement strategic partnership programs to drive revenue growth and improve customer satisfaction.
  • Negotiate and manage incentive agreements with forwarder partners to secure buy-in and generate support.
  • Implement and manage digitalization initiatives to enhance sales teams' productivity and efficiency.
  • Coordinate RFP exercises between partners and overseas stations, and provide an escalation channel to address operational issues.
  • Manage and resolve conflicts between forwarder partners and our stations at local and regional levels.

Digitalization Initiatives

  • Oversee the development of digitalization initiatives, such as Sales Force Mobility, Tableau dashboards, and Partners Portal, to enhance sales teams' productivity and efficiency.
  • Engage with stakeholders to identify and evaluate business requirements for project enhancements.
  • Manage the implementation of system enhancements with ITD and relevant stakeholders.
  • Lead Change Management activities and provide training and support for users to drive adoption.
  • Identify and measure success metrics, including tracking progress with users.
  • Handle UAT activities to support implementation of new functions and bug fixes.
  • Provide administrative support, including documenting business requirements, reporting project progress, creating user manuals, and handling data migration.

Requirements

  • University degree, preferably with aviation industry experience or business development experience.
  • Technical skills and knowledge, including good analytical skills and comfort with digitalization tools.
  • Project Management skills.
  • Personal characteristics and behavior, including independence, self-motivation, good communication and interpersonal skills, and ability to motivate peers.
  • Confident and able to communicate and relate with people of diverse backgrounds.
  • Ability to manage and negotiate with senior-level executives of the freight forwarding industry.
  • Strong business acumen and business tenacity.

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