Account Manager, Sell-In

7 months ago


Singapur, Singapore Global Blue Full time

Main duties and responsibilities

Manage and grow a portfolio of +200 merchants (HQ & Stores) Account & Strategy planning for TOP 50 Accounts Ensure profitability in own’s portfolio Build multi-level relations with C-Suites, Finance, Operations, Marketing, Training, IT teams, etc Providing quality training to front-line staff, review statistic and identifying business opportunities and performance improvements. Improve KPIs through frequent training and store visits Cross selling of Global Blue services (Marketing, Business Intelligence, Currency Choice, etc) and achieve sales targets Improve merchants’ knowledge and expertise with all GB services to maximize performance and ensure retention Suggest and propose new ideas and initiatives to management Identify and convert prospects into GB merchants at profitability (Hunting)

Background and Education

Min 5 years’ of proven and successful sales or account management experience Experience from Retail and Hospitality is preferred

Specific skills and knowledge

Solution provider, establish partnership and ability to create trust and personal relationship Good consultative selling and strong analytical and negotiation skills Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable Highly organised and able to effectively manage conflicting and competing priorities. Strong ability to deliver presentation and with excellent presentation skills High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)
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