Senior Professional, Account Management

3 months ago

Singapur, Singapore Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Role

The Senior Professional, Account Management role is responsible for driving net new sales and revenue from prospective and existing customer accounts within the assigned vertical. Your role will sell solutions through prospecting, networking and executing marketing initiatives and account plans to increase Iron Mountain footprint within the assigned accounts resulting in revenue growth and quota attainment.

The Responsibilities

Assesses prospective and assigned customer’s current and potential needs, determining appropriate Iron Mountain products and solutions. Develops and implements strategies and business plans through understanding the client's business model, planning and decision making channels from understanding the customer's value proposition and ability to explain how they differentiate themselves in the marketplace. Positions and illustrates alternative ways of creating the real value of Iron Mountain’s total solution offerings for clients through assessing their problems or opportunities and highlighting Iron Mountain’s areas of strength, competitive pricing, customer satisfaction and competitive advantages within each existing and net new accounts. 

Builds customer relationships through strategic conversations to understand organizational business objectives and goals. Understands and influences a wide range of customer stakeholders (including Iron Mountain channel partners) while acting as industry expert to the customer. Partners with key customer decision maker(s) to structure business strategy as it relates to customer requirements (service level expectations, training of Iron Mountain solutions, FBR structure/timetable). Ensures frequent communication to enable superior customer satisfaction and to keep customers educated on emerging industry trends related to customer’s organizational information management needs. Employs appropriate methods of persuasion when soliciting agreement. 

Continuously prospects to develop net new clients, which includes expanding existing relationships and products of assigned accounts. Develops a strategic account plan for each named account leveraging customer knowledge and the Iron Mountain matrixed organization. Maintains a consistent ‘pipeline’ that enables meeting and exceeding quota attainment. Activities to support pipeline and account activity include, managing timely detailed responses to RFP’s, tracking activity in SFDC, forecasting, conducting competitive research and knowledge of Iron Mountain product offerings.

Active within industry associations in the market to increase Iron Mountain awareness, through attending trade shows, reviewing whitepapers and keeping current within market trends. Maintains a deep knowledge of customer’s business trends, current macro and micro economic climate, and potential new business opportunities.

Responsible for final account sales and revenue growth through leading negotiation process and ensuring an acceptable on time outcome from a solution proposal, pricing, profitability, liability, and SLA perspective for accounts to meet and exceed quota attainment. Responsible for identifying, selling and closing new areas of opportunity, securing resources and driving sales process to assist in scoping and pricing for special projects within net new and assigned accounts

The Business Development role will work to collaborate with the customer on net new opportunities and work through Negotiated and RFP sales processes. Must understand customer requirements to negotiate the contract, collaborating with other Iron Mountain departments as necessary. Negotiate pricing and SLA as appropriate. May be required to perform customer needs and service analysis, make recommendations on appropriate pricing structure and contract requirements, communicate pricing programs, as well as lead and contribute to the proposal responses process.

The Qualifications:

Candidates must have a strong background and knowledge of strategic account management, sales process and solution selling

Must have the proven ability to translate the customer need(s) into solution requirements through creating powerful value propositions and negotiation skills

Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities

Must exhibit excellent written, oral and presentation skills through power messaging

Encompasses strong interpersonal, planning, analytical skills and business acumen for effective decision making

Candidates should be able to make business decisions and think in broad terms, considering the impact to the entire company

Ability to team effectively at all levels of IRM and customer personnel (to include c-level) on a wide range of topics and issues

Candidate must have or quickly develop strong Power Messaging and Challenger Selling skills and incorporate these into their regular selling routine

Ability to develop, maintain and present to senior level management within their customer base

Create demand by understanding specific vertical market business challenges, delivering entry point value statements, value propositions, and by identifying the key buying influences in a complex sales environment

Negotiation skills, Effective questioning techniques, Account / relationship management experience

Proficient with oral and written communication

Education / Experience: 4-year College Degree / 4 – 7 years experience

Category: Sales

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