Guest Experience Excellence Lead

2 weeks ago

Singapore beBeeHospitality Full time $45,000 - $75,000
Job Description

We are seeking an exceptional Guest Experience Manager to elevate the end-to-end guest journey at our venue. This role offers a unique opportunity to deliver hospitality excellence, wine engagement, and meaningful relationships through CRM and membership touchpoints.

Key Responsibilities:
  • Host guests with warmth and professionalism, ensuring every visit feels personalized.
  • Maintain and update guest profiles, track preferences, and ensure special occasions are acknowledged.
  • Coordinate VIP handling, private bookings, and table-side service enhancements.
  • Confidently guide guests through the wine list and provide pairing recommendations.
  • Collaborate with the wine and bar team on tastings, pairings, and wine-focused events.
  • Support service team training on guest-facing wine knowledge.
  • Manage the venue's CRM platform, ensuring guest and member profiles are kept up to date.
  • Coordinate new member onboarding and engagement initiatives.
  • Work with marketing to support loyalty, referral, and retention efforts.
  • Propose improvements to the guest journey and in-venue experience.
  • Create thoughtful guest moments, from welcome to farewell.
  • Collect and review guest feedback to drive service innovation.
Requirements

To succeed in this role, you will require excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences. You should have previous experience in hospitality or a related field and be familiar with CRM systems.

Benefits

As a valued member of our team, you will enjoy a competitive salary, comprehensive training, and opportunities for career advancement. We offer a dynamic work environment, professional development programs, and a chance to make a real difference in the lives of our guests.

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