Lead Guest Experience Specialist

2 weeks ago

Singapore beBeeAmbassador Full time

Job Title: Guest Service Ambassador

Roles & Responsibilities:

  • Delivering Exceptional Guest Experiences: Provide thoughtful and efficient service to guests, responding promptly and tactfully to their needs and concerns.
  • Liaising with Colleagues: Work closely with Concierge, Reception, and Front Office staff to ensure seamless guest arrivals and departures.
  • Establishing Guest Relationships: Make courtesy calls to guests and offer assistance as needed to build trust and foster loyalty.
  • Providing Efficient Support: Handle baggage and transport with care, and respond promptly to general enquiries.
  • Additional Responsibilities: Perform other reasonable job tasks as assigned by management.

Requirements:

  • Education: Hold a PSLE certificate or equivalent qualification.
  • Work Schedule: Be willing to work rotating shifts, including evenings and weekends.
  • Personality Traits: Possess a positive attitude, outgoing personality, and excellent communication skills.
  • Experience: Preference given to candidates with experience in hospitality and knowledge of Opera.

Benefits:

  • Medical Coverage: Enjoy comprehensive medical insurance.
  • Flexible Working Arrangements: Benefit from flexible working hours and arrangements.
  • Birthday Leave & Vouchers: Receive birthday leave and vouchers as a gesture of appreciation.
  • Annual Health Screening: Participate in annual health screening programs.
  • Insurance Coverage: Enjoy additional insurance coverage for peace of mind.

Tell Employers What You Can Bring:

  • Resolve guest complaints effectively.
  • Work well in the Front Office environment.
  • Utilize interpersonal skills to build strong relationships.
  • Welcoming guests with a smile.
  • Operate efficiently using Opera software.
  • Cashiering with precision and accuracy.
  • Communicate clearly and effectively.
  • Provide customer-centric service.
  • Thriving in fast-paced environments.
  • Excelling in hospitality roles.

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