Guest Experience Team Lead

2 weeks ago

Singapore beBeeLeadership Full time $4,000 - $6,000

Job Title: Guest Experience Team Lead

About the Role:

This is an exciting opportunity to join our team as a Guest Experience Team Lead, where you will be responsible for leading a high-performing team in delivering exceptional guest experiences. As a key member of our operations team, you will play a vital role in ensuring that our guests have a memorable and enjoyable experience.

Responsibilities:

  • Leverage your leadership skills to inspire and motivate your team to achieve operational goals and deliver exceptional service standards.

  • Collaborate with cross-functional teams to develop and implement strategies to improve guest satisfaction and loyalty.

  • Maintain accurate records and reports to ensure seamless communication and decision-making across departments.

  • Stay up-to-date with industry trends and best practices to ensure we remain competitive and innovative in our approach.

  • Develop and maintain effective relationships with internal stakeholders to ensure smooth day-to-day operations.

Requirements:

  • Certificate, Diploma, or Degree in Hospitality, Business Administration, or related field.

  • Minimum 2 years of supervisory experience in a hospitality setting.

  • Strong leadership and communication skills, with the ability to build trust and rapport with team members and external partners.

  • Proficiency in Microsoft Office and other relevant software systems.

  • Able to work shifts, weekends, and public holidays, with flexibility to adapt to changing priorities and demands.

What We Offer:

  • Competitive salary and benefits package.

  • Ongoing training and development opportunities to enhance your skills and knowledge.

  • A dynamic and supportive work environment that fosters collaboration and innovation.

We Are Looking For:

  • A motivated and passionate individual who shares our commitment to delivering exceptional guest experiences.

  • A collaborative leader who can build strong relationships with team members and external partners.

  • An individual with a customer-centric mindset, who is able to think creatively and outside the box.

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