Guest Experience Team Lead

2 weeks ago

Singapore beBeeHospitality Full time $3,500 - $5,500
Job Title: Guest Experience Team Lead

Job Description:

The Guest Experience Team Lead is a key role in ensuring that our guests have an exceptional experience during their stay with us. This position requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality service.

Main Responsibilities:

  • Service Delivery: Develop and execute daily training programs to ensure that team members meet and exceed quality standards.
  • Operations Management: Ensure proper shift handling, including finance, cash handling, and preparation of mise en place.
  • Training and Human Resources: Coach, motivate, educate, train, counsel, and discipline team members to deliver service and product standards.

Required Skills and Qualifications:

  • Leadership Skills: Strong leadership abilities, with the ability to motivate and inspire team members.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with team members and guests.
  • Customer Service Skills: A proven track record of providing exceptional customer service.

Benefits:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Others:

  • Culture: Our company values a positive and inclusive culture, where employees feel valued and respected.
  • Work-Life Balance: We offer a healthy work-life balance, with flexible scheduling and generous paid time off.

Keyword: Hospitality

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