Lead Guest Experience Coordinator

2 weeks ago

Singapore beBeeGuestServices Full time $3,500 - $4,500

As a Guest Services Liaison, you will play a vital role in providing exceptional guest experiences.

Key Responsibilities:

  • Manage all guest interactions, ensuring timely and professional responses to inquiries, requests, or concerns via various communication channels.
  • Operate the telephone switchboard, process wake-up calls, and connect calls to the appropriate extension.
  • Accurately receive, record, and relay messages to ensure seamless communication.
  • Log all guest requests or issues into the system, contact relevant personnel, and follow up to ensure resolution.
  • Provide guests with information on room features, property amenities, and local attractions.
  • Process room service orders, answer questions about menu selections, and record transactions in the point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment systems.
  • Follow company policies and procedures, maintain uniform and personal appearance, and protect company assets.
  • Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
  • Communicate clearly and professionally with others, answering telephones with proper etiquette.
  • Develop positive working relationships with colleagues, supporting the team to achieve common goals.
  • Adhere to quality assurance expectations and standards.
  • Perform other reasonable job duties as assigned by supervisors.

Requirements and Qualifications:

  • Excellent customer service skills
  • Strong front office and communication skills
  • Ability to work independently and as part of a team
  • Flexibility to work varied shifts, including nights, weekends, and public holidays

This is a dynamic role that requires strong interpersonal skills, attention to detail, and the ability to multitask. The ideal candidate will have excellent written and verbal communication skills.

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