Lead Guest Experience Coordinator

2 weeks ago

Singapore beBeeCommunication Full time

Hotel Frontline Representative

The primary role of a Hotel Frontline Representative revolves around providing exceptional guest experiences and ensuring the smooth operation of our hotel facilities. This involves handling check-ins, check-outs, room assignments, and managing room change/late check-out requests efficiently.

Key responsibilities include processing payments, issuing/reissuing room keys, verifying billing information, and communicating with staff to resolve any issues that may arise. The ideal candidate will possess excellent communication skills, both written and verbal, as they will be working closely with guests and responding to their queries promptly.

Additional key responsibilities include operating the telephone switchboard, running daily reports, maintaining accurate records, and providing directions and information to guests. They will also arrange transportation as needed and perform cash handling duties while adhering to company policies and procedures.

Essential Skills:

  • Training Development
  • Microsoft Office
  • Telemarketing
  • Quality Assurance
  • Housekeeping
  • VIP Service
  • Property Management
  • Accounting
  • Authorization
  • Transportation
  • Cashiering
  • Customer-Oriented Service
  • Travel Planning
  • Customer Service
  • Hospitality

Benefits and Opportunities:

As a Hotel Frontline Representative, you will have the opportunity to develop strong relationships with guests, improve your communication and problem-solving skills, and work in a fast-paced environment that requires multitasking and attention to detail. Our team is committed to providing an exceptional experience for all our guests, and we are looking for dedicated individuals who share our passion for delivering outstanding service.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong multitasking and organizational skills
  • Attention to detail and ability to maintain accurate records
  • Ability to work effectively as part of a team

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