Senior Guest Experience Coordinator

1 week ago

Singapore beBeeHospitality Full time $3,500 - $5,500
Butler Coordinator Job Description

Our Butler Coordinator is a vital member of our team, responsible for delivering exceptional service to our guests. The successful candidate will be passionate about providing personalized experiences that exceed our guests' expectations.

  • Key Responsibilities:
  • Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
  • Monitor Message Box task completion assigned to the butler team.
  • Execute mise-en-place duties and responsibilities on time according to predetermined standards.
  • Set up and prepare private dining condiments, utensils, and trays in accordance with departmental standards.
  • Adhere to the guest recognition program by greeting guests by name.
  • Present food and beverages in a manner ensuring departmental standards are maintained, and guest satisfaction is maximized.
  • Enquire about guest satisfaction with food and beverages, and about the service provided by communicating directly with guests.
  • Have thorough knowledge of the menu, drinks list, and wine list to respond to guest inquiries and upsell appropriate food and beverage items.
  • Ensure guests' expectations are met or exceeded by providing efficient, friendly, and attentive service.
  • Knows all arrival lists in advance and guest profile, including companions' preferences as submitted by the butlers.
  • Curate experiences to include hotel and city activities, bespoke services, and rituals during the guest's stay, personalized as per record of preferences.
  • Follow-up on butlers on guest activities to ensure service was/is being delivered well.
  • Track and monitor services to be performed by other operational departments, ensuring butlers follow-through with scheduled requests (turndown, maintenance, F&B).
Requirements
  • A passionate positive personality with excellent attention to detail, able to work under pressure with minimal supervision.
  • Good organizational skills, problem-solving skills, and engagement with guests to anticipate their needs.
  • Commitment to meet and exceed all performance standards.
  • Constantly look to develop own professional skills and abilities.
  • Adherence to Standard Operating Procedures.
  • Ability to work a multi-cultural workforce.
  • High level of integrity, promptness, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.
  • Good knowledge of the entire Housekeeping Operations.
  • Knowledge of Opera Property Management System preferred.
  • Curiosity, listening skills.
  • Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).

As a Butler Coordinator, you will have the opportunity to develop your skills and knowledge in customer service, housekeeping operations, and property management systems. You will work closely with the butler team to deliver exceptional service to our guests.

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