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Guest Experience Coordinator
2 weeks ago
Job Title: Guest Experience Coordinator
","Role Description:
","- ","
- The primary responsibility of the Guest Experience Coordinator is to ensure that every guest has a memorable and enjoyable experience at our food and beverage outlets.","
- This involves monitoring guest feedback and reviews to identify areas for improvement, maintaining strong relationships with repeat guests, and driving sales through effective engagement and upselling techniques.","
- The coordinator will also be responsible for ensuring maximum turnover in the restaurant, controlling guest flow, and providing training and assessing the performance of service staff.","
- In addition, the coordinator will collaborate with the F&B team to develop innovative dining experiences and marketing strategies to promote the outlets.","
Required Skills and Qualifications:
","- ","
- Minimum Secondary Education or equivalent.","
- Minimum 3 years Hotel experience in F&B.","
- Excellent reading, writing, and oral proficiency in English.","
- Well-presented and professionally groomed at all times.","
- Strong interpersonal skills and able to establish a good rapport with guests.","
- Possess full knowledge of restaurant's seating/table plan.","
- Computer knowledge (Microsoft Excel, Word, PowerPoint).","
Benefits:
","No company information or benefits are mentioned in the original job description.
","Others:
","This role is an excellent opportunity for individuals who are passionate about delivering exceptional guest experiences and want to work in a fast-paced environment.
","We are looking for a motivated and experienced professional who can bring new ideas and energy to our team.
",