Luxury Guest Experience Coordinator

1 week ago

Singapore beBeeService Full time $40,000 - $60,000
Guest Experience Specialist

The Guest Experience Specialist plays a pivotal role in delivering exceptional service to guests within our exclusive treehouses. This role demands a hands-on, guest-first approach, ensuring that every stay reflects the luxury, privacy, and bespoke service standards of our brand.

The incumbent will act as the main point of contact for guests throughout their stay, while also coordinating seamlessly with housekeeping, culinary, and maintenance teams to ensure flawless service delivery.

Main Responsibilities:
  • Provide intuitive and anticipatory service tailored to each guest's preferences, from arrival to departure.
  • Manage the daily operations of the treehouses, ensuring they are impeccably maintained, well-stocked, and prepared to exceed guest expectations.
  • Oversee check-ins/check-outs, personalised room settings, and special guest touches such as turndown service or curated in-room experiences.
Personalised Services:
  • Act as a personal concierge for guests, assisting with itinerary planning, reservations, in-room dining coordination, wellness services, and bespoke experiences.
  • Build genuine rapport and stay attuned to guest preferences and feedback.
  • Respond promptly and tactfully to any guest concerns, ensuring positive outcomes and maintaining brand loyalty.
Team Collaboration:
  • Lead by example with a calm and service-focused demeanour, guiding and supporting junior team members or casual staff.
  • Collaborate closely with relevant departments (e.g., culinary, housekeeping, spa, engineering) to ensure all aspects of the guest experience are seamless and synchronised.

Requirements: Minimum 3-5 years of experience in a hotel management or supervisory role, preferably in a property of similar standing. Skills include excellent communication and interpersonal skills, ability to work under pressure, and attention to detail.

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