Personal Guest Experience Coordinator

Job Title: Personal Guest Experience Coordinator

We are seeking a highly skilled and experienced Personal Guest Experience Coordinator to join our team. As the face of our hotel, you will be responsible for creating personalized experiences for our guests, ensuring their stay is nothing short of exceptional.

Your role will encompass a wide range of responsibilities, including pre-arrival preparations, arrival and in-house guest services, departure arrangements, and post-stay follow-ups. You will be an ambassador of our hotel, knowledgeable about all operations, and well-versed in providing seamless service to our discerning guests.

You will take ownership of creating personal connections with guests, attending daily briefings, staying abreast of local events, and ensuring special preferences are taken into consideration. Your tasks will include engaging and customizing check-in procedures, villa set-up, and orientation, offering welcome drinks, bespoke destination itineraries, and dining recommendations, anticipating intuitively guests' needs, and orchestrating celebrations of special occasions.

You will work closely with the in-villa dining team, engage/customize bar set-up, and replenish amenities for occupied villas. Acts as a link for guests with all other hotel operations, ensuring all villas receive prompt, courteous, and professional service.

You will take ownership and attend to any guest inquiries and requests promptly, communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction.

Key Responsibilities:

• Take responsibility and ownership in creating personal connection with guests
• Attend daily briefing and take notes of all information about the guests and functions in the hotel
• Stay abreast of the events and activities in the city that are of interest to the guests
• Ensure special preferences of all guests are taken into consideration
• Engage and customize check-in procedures, villa set-up, and villa orientation
• Offer welcome drinks, create bespoke destination itineraries and dining recommendations
• Anticipate intuitively guests' needs and wants through observations and interactions and orchestrate celebration of special occasions
• Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service
• Work closely with in-villa dining team and engage/customize bar set-up and replenishment of amenities for occupied villas
• Acts as a link for guests with all other operations of the hotel and ensure all villas receive prompt, courteous and professional service
• Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction

To succeed in this role, you will need to possess:

Education: Diploma/GCE 'O' level/Certificate in Hospitality or equivalent

Experience: Minimum 2 years of hospitality experience

Skills: Positive service mindset and attitude, Good human relations and influencing skills, Good communications (verbal and written), planning and coordination skills, Ability to work independently and take initiative, Work well under pressure with good time management skills, Creative and resourceful, Understand the needs of international luxury travellers, Possess good local hospitality market knowledge, Flexible with working days and hours including weekends and public holidays

We offer a competitive salary package, comprehensive benefits, and opportunities for growth and development. If you are a motivated and experienced individual who thrives in a fast-paced environment, we encourage you to apply.

Please note that all applications must be submitted through our official website. We are an equal opportunities employer and welcome applications from diverse candidates. Thank you for considering this opportunity to join our team.