Guest Experience Manager

2 weeks ago

Singapore beBeeLeadership Full time

Job Title: Guest Services Leader

Description:

We are seeking an experienced and skilled leader to join our team as a Guest Services Leader. In this role, you will be responsible for providing exceptional service to our guests, managing day-to-day operations, and leading a team of staff members.

Key Responsibilities:

  • Manage front desk operations, including check-in/check-out, room assignments, and guest inquiries.

  • Provide training and guidance to front desk staff on hotel policies, procedures, and services.

  • Maintain a high level of customer satisfaction by responding promptly to guest complaints and resolving issues in a fair and efficient manner.

  • Lead and motivate the front desk team to achieve their goals and objectives.

Requirements:

  • Bachelor's degree or equivalent in hospitality management or related field.

  • Minimum 3 years' experience in a supervisory role in the hospitality industry.

  • Excellent communication and interpersonal skills.

  • Ability to work effectively in a fast-paced environment.

Benefits:

  • Competitive salary and benefits package.

  • Opportunities for professional growth and development.

  • A dynamic and supportive work environment.

About Us:

We are a leading hospitality company with a commitment to excellence and customer satisfaction. Our goal is to provide exceptional service to our guests and create a positive and productive work environment for our employees.

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