Customer Service Specialist for Corporate Banking

3 weeks ago


Singapore DBS Bank Limited Full time

We are seeking a skilled Customer Service Specialist to join our team at DBS Bank Limited. In this role, you will be responsible for managing customer escalated issues and complaints related to corporate banking products/services/processes.

About the Role:
  • Manage customer escalated issues and complaints related to corporate banking products/services/processes, including Fraud/Scam escalations
  • Conduct investigations and provide timely updates and end-to-end resolution to customers
  • Collaborate with internal stakeholders to analyse customer issues and provide solutions
  • Maintain detailed record of actions taken and updates to customers

As a Customer Service Specialist, you will work closely with internal stakeholders to resolve customer issues efficiently and effectively. Your excellent communication skills and ability to empathize with customers will be essential in providing innovative solutions and accurate information.

Requirements:
  • Minimum 2 years of customer service experience with strong knowledge of corporate banking products
  • Team player with ability to multi-task and work independently
  • Excellent written and verbal communication skills to communicate clearly with both external customers and internal stakeholders including senior management

We offer a competitive salary of approximately SGD $60,000 - $80,000 per annum, depending on experience, as well as a comprehensive benefits package and opportunities for career growth and development.

In return for your hard work and dedication, we offer a dynamic and supportive work environment that encourages teamwork and collaboration. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you



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