Customer Service Specialist for Corporate Banking
4 weeks ago
We're seeking a skilled Customer Service Specialist for Corporate Banking to join our team at DBS Bank Limited. This role is ideal for individuals with a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Manage escalated customer issues and complaints related to corporate banking products/services/processes.
- Conduct thorough investigations and provide timely updates and end-to-end resolutions to customers.
- Collaborate with internal stakeholders to analyze customer issues and provide innovative solutions.
- Maintain detailed records of actions taken and updates to customers.
- Review interactions with customers and share areas of improvement with service staff to address any gaps in service delivery.
Requirements:
- Minimum 2 years of customer service experience with strong knowledge of corporate banking products.
- Team player with ability to multi-task and work independently.
- Excellent written and verbal communication skills to communicate clearly with both external customers and internal stakeholders.
- Customer-obsessed to provide innovative solutions and accurate information with empathy.
- Innovative and creative in problem-solving and strong analytical skills.
- Ability to take ownership of tasks and adapt to evolving changes.
We offer a competitive salary and benefits package, as well as the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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Singapore DBS Bank Limited Full timeWe are seeking a skilled Customer Service Specialist to join our team at DBS Bank Limited. In this role, you will be responsible for managing customer escalated issues and complaints related to corporate banking products/services/processes.About the Role:Manage customer escalated issues and complaints related to corporate banking products/services/processes,...
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