Transaction Banking Client Service Specialist

1 month ago


Singapore Sumitomo Mitsui Banking Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Transaction Banking Client Service Specialist to join our team at Sumitomo Mitsui Banking Corporation. As a key member of our Global Transaction Banking Department, you will be responsible for providing exceptional client service and support to our corporate clients.

Key Responsibilities

• Provide daily client service and support for our transaction banking products, ensuring timely and effective resolution of client issues.

• Conduct thorough investigations into client complaints, working closely with internal stakeholders to resolve issues efficiently.

• Manage the end-to-end process of SMAR&TS customer on-boarding, ensuring seamless integration and client satisfaction.

• Identify opportunities to cross-sell and expand client usage of our transaction banking products, driving revenue growth and client loyalty.

Requirements

• Bachelor's degree or equivalent in a relevant field.

• Preferably 2+ years of experience in banking or a related field, with a strong background in client support and service.

• In-depth knowledge of transaction banking products and services, as well as internet banking platforms.

• Excellent communication and interpersonal skills, with the ability to communicate effectively with Japanese corporate clients.

• Analytical and problem-solving skills, with the ability to present complex information in a clear and concise manner.

• Service-oriented mindset, with a strong focus on delivering exceptional client experiences.

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