Transaction Banking Client Service Specialist
1 month ago
We are seeking a highly skilled and experienced Transaction Banking Client Service Specialist to join our team at Sumitomo Mitsui Banking Corporation. As a key member of our Global Transaction Banking Department, you will be responsible for providing exceptional client service and support to our corporate clients.
Key Responsibilities
• Provide daily client service and support for our transaction banking products, ensuring timely and effective resolution of client issues.
• Conduct thorough investigations into client complaints, working closely with internal stakeholders to resolve issues efficiently.
• Manage the end-to-end process of SMAR&TS customer on-boarding, ensuring seamless integration and client satisfaction.
• Identify opportunities to cross-sell and expand client usage of our transaction banking products, driving revenue growth and client loyalty.
Requirements
• Bachelor's degree or equivalent in a relevant field.
• Preferably 2+ years of experience in banking or a related field, with a strong background in client support and service.
• In-depth knowledge of transaction banking products and services, as well as internet banking platforms.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with Japanese corporate clients.
• Analytical and problem-solving skills, with the ability to present complex information in a clear and concise manner.
• Service-oriented mindset, with a strong focus on delivering exceptional client experiences.
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Singapore Sumitomo Mitsui Banking Corporation Full timeCompany OverviewSumitomo Mitsui Banking Corporation is a leading financial institution providing innovative banking solutions to global corporate clients. Our commitment to excellence and customer satisfaction drives us to deliver exceptional service experiences.Job Title: Transaction Banking Expert for Global Corporate ClientsEstimated Salary: ¥3,500,000 -...
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Singapore Sumitomo Mitsui Banking Corporation Full timeJob Responsibilities • To provide daily client service for our transaction banking products • To conduct investigation into client's issue working with other stakeholders • To be responsible for end-to-end process of SMAR&TS customer on-boarding • To cross sell and expand client's usage of our transaction banking products Job Requirements •...
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