Customer Service Specialist
2 months ago
DBS Bank Limited is seeking a skilled Customer Service Specialist to join our Corporate Banking team. As a key member of our team, you will be responsible for managing customer escalated issues and complaints related to corporate banking products and services.
Key Responsibilities
- Investigate and resolve customer complaints in a timely and professional manner
- Collaborate with internal stakeholders to analyze customer issues and provide solutions
- Maintain detailed records of actions taken and updates to customers
- Review interactions with customers and share areas of improvement with service staff
Requirements
- Minimum 2 years of customer service experience with strong knowledge of corporate banking products
- Team player with ability to multi-task and work independently
- Excellent written and verbal communication skills
- Customer-obsessed with ability to provide innovative solutions and accurate information
What We Offer
We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic environment that supports your development and recognizes your achievements.
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