Service Operations Manager
4 weeks ago
As a Service Manager at People Profilers, you will be responsible for leading the aftersales service team to achieve business goals and KPIs. Your primary objective will be to ensure the smooth functioning of the service centre and its activities.
Key Responsibilities:- Service Centre Operations: Define and ensure achievement of throughput, service turnover, profitability, retention, and customer satisfaction targets.
- Workshop Efficiency: Plan, organise, and optimise workshop efficiency, productivity, and utilisation for workshop staff while maintaining quality levels of service and repair work.
- Customer Service: Provide proactive support for all escalated customer enquiries, feedback, or complaints by interacting with customers directly and coordinating with customer relations and other departments.
- Staff Development: Be accountable for all purchases in relation to service centre requirements and responsible for planning, coaching, and implementing personnel requirements in aftersales.
- Industry Knowledge: Stay up to date with relevant authorities and regulations within the automotive industry.
- Diploma or Degree holder in engineering with 5 years of experience in a relevant industry field is preferred.
- Professional experience in the service section of an automotive dealership.
- Leadership experience with analytical skills.
- Ability to manage service operations and provide technical analysis for continental bikes.
- Ability to handle customer complaints well and provide quality service recovery.
A very competitive remuneration package and a comprehensive range of benefits are offered to successful candidates.
-
Service Operations Manager
4 weeks ago
Singapur, Singapore Talent Trader Group Full timeService Operations ManagerAt Talent Trader Group, we are seeking a highly skilled Service Operations Manager to lead our ACMV/HVAC service team. As a key member of our team, you will be responsible for managing and overseeing service operations within the ACMV/HVAC industry.Key Responsibilities:Lead a team of service technicians and support staff to ensure...
-
Service Operations Manager
3 weeks ago
Singapur, Singapore Siemens Pte Ltd Full timeService Operations ManagerAt Siemens Pte Ltd, we are seeking a highly skilled Service Operations Manager to lead our service department and drive customer satisfaction. As a key member of our team, you will be responsible for managing a team of service technical professionals, delivering outstanding service experiences, and optimizing efficiency and...
-
IT Service Operations Manager
4 weeks ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleThe IT Service Operations Manager will be responsible for overseeing the 24x7 Command Centre Operations of multi-platform systems across Mainframe, AS400, Unix, Wintel supporting Production and Development environments.Key ResponsibilitiesEnsure monitoring of systems, ATMs, network equipment and batch workload processing are performed in a...
-
Service Operations Manager
3 weeks ago
Singapur, Singapore Trek Bicycle Corp (Singapore) Full timeJob OverviewAs a Service Lead at Trek Bicycle Corp (Singapore), you will be responsible for overseeing the operations of our Service Center. This role requires a strong leader who can manage workflow, KPIs, and customer experience.Key ResponsibilitiesManage and control service costsTrain and develop your teamEngage with customers to recommend the right...
-
Customer Service Representative
4 weeks ago
Singapur, Singapore National Service Resort & Country Club Full timeJob Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. This role is responsible for providing exceptional service to our members and guests, handling various tasks, and ensuring a smooth operation of our facilities.Key Responsibilities:Respond to...
-
Service Operations Manager
4 weeks ago
Singapur, Singapore Lightway HR Consultancy Full timeJob SummaryWe are seeking a highly skilled Service Engineer to join our team at Lightway HR Consultancy. As a Service Engineer, you will be responsible for leading a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.Key ResponsibilitiesLead a team of technicians to maintain equipment, resolve issues,...
-
Service Operations Manager
4 weeks ago
Singapur, Singapore Lightway HR Consultancy Full timeJob SummaryWe are seeking a highly skilled and experienced Service Engineer to join our team at Lightway HR Consultancy. The successful candidate will be responsible for leading a team of technicians to maintain a portfolio of equipment, resolving customer issues, and providing technical guidance and support to subordinates.Key ResponsibilitiesLead a team of...
-
Senior Service Operations Manager
3 weeks ago
Singapur, Singapore Talent Trader Group Full timeJob SummaryTalent Trader Group is seeking a highly skilled Senior Service Operations Manager to lead our service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry.Key ResponsibilitiesOversee the day-to-day service operations, including maintenance, repair, and installation of ACMV/HVAC systems.Manage a team of technicians to...
-
Guest Services Operations Manager
4 weeks ago
Singapur, Singapore Marina Bay Sands Full timeJob SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Marina Bay Sands. As a key member of our Guest Services team, you will be responsible for leading a team of Guest Services Dispatchers, Bell Captains, and front-line bellmen and doorman in achieving service excellence for Guest Services Operations.Key...
-
Customer Service Operations Manager
4 weeks ago
Singapur, Singapore FLINTEX CONSULTING PTE. LTD. Full timeJob SummaryAs a Customer Service Executive at FLINTEX CONSULTING PTE. LTD., you will be responsible for managing frontline operations in an efficient manner. This role requires strong communication and interpersonal skills to meet customer requirements and principal standards. You will also be responsible for achieving KPIs targets set for all up-selling...
-
Financial Services Operations Manager
4 weeks ago
Singapur, Singapore 11112 Citibank, N.A. Singapore Full timeAt Citibank, N.A. Singapore, we're seeking a highly skilled professional to join our team as a Financial Services Operations Manager. This role will involve contributing to successful service delivery to internal stakeholders in generation of daily Net Asset Valuation reporting for Fund Administration clients by meeting Pricing & Data Master performance...
-
Customer Service Operations Manager
4 weeks ago
Singapur, Singapore The International Air Transport Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at The International Air Transport Association. As a key member of our Customer Services team, you will be responsible for providing exceptional customer service and support to our global customer base.Key ResponsibilitiesAssist operational...
-
Field Service Operations Manager
4 weeks ago
Singapur, Singapore Talent Trader Group Full timeJob Title: Field Service ManagerAt Talent Trader Group, we are seeking a highly skilled and experienced Field Service Manager to lead our Field Service team in the North region. The successful candidate will be responsible for managing and overseeing field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry.Key...
-
Singapur, Singapore Navy Exchange Service Command Full timeJob Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security...
-
Service Operator
4 weeks ago
Singapur, Singapore Accor Full timeJob Title: Service OperatorAbout the Role:We are seeking a highly skilled and customer-focused Service Operator to join our team at Mondrian Singapore. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide...
-
Electric Bus Service Engineer
1 week ago
Singapur, Singapore WOODLANDS TRANSPORT SERVICE PTE LTD Full timeRoles & ResponsibilitiesAs part of our continued growth, we are seeking an experienced Electric Bus Service Engineer to join our team.5 days’ work weekMondays to Thursday: 8AM to 6PMFridays: 8AM to 5PMKey Responsibilities Perform routine maintenance, troubleshooting, and repairs on electric buses, ensuring operational efficiency and safety. Diagnose and...
-
Information Technology
1 month ago
Singapur, Singapore SINGAPORE AIRLINES LIMITED Full timeRoles & ResponsibilitiesJob DescriptionThe successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing...
-
Information Technology
6 months ago
Singapur, Singapore Singapore Airlines Full timeRequirementsJob DescriptionThe successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster...
-
Singapur, Singapore Applied Materials Full timeJob SummaryAs the Asia Service Desk and Deskside Operations Manager at Applied Materials, you will be responsible for managing the service desk and deskside support operations in Asia, including centralized service desk centers and distributed on-site deskside operations. You will oversee the management of the service and cost structure and lifecycle of Asia...
-
Service Operator
5 months ago
Singapur, Singapore Accor Full timeCompany Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...