Service Operations Manager

4 weeks ago


Singapur, Singapore People Profilers Full time
Job Title: Service Manager

As a Service Manager at People Profilers, you will be responsible for leading the aftersales service team to achieve business goals and KPIs. Your primary objective will be to ensure the smooth functioning of the service centre and its activities.

Key Responsibilities:
  • Service Centre Operations: Define and ensure achievement of throughput, service turnover, profitability, retention, and customer satisfaction targets.
  • Workshop Efficiency: Plan, organise, and optimise workshop efficiency, productivity, and utilisation for workshop staff while maintaining quality levels of service and repair work.
  • Customer Service: Provide proactive support for all escalated customer enquiries, feedback, or complaints by interacting with customers directly and coordinating with customer relations and other departments.
  • Staff Development: Be accountable for all purchases in relation to service centre requirements and responsible for planning, coaching, and implementing personnel requirements in aftersales.
  • Industry Knowledge: Stay up to date with relevant authorities and regulations within the automotive industry.
Requirements:
  • Diploma or Degree holder in engineering with 5 years of experience in a relevant industry field is preferred.
  • Professional experience in the service section of an automotive dealership.
  • Leadership experience with analytical skills.
  • Ability to manage service operations and provide technical analysis for continental bikes.
  • Ability to handle customer complaints well and provide quality service recovery.

A very competitive remuneration package and a comprehensive range of benefits are offered to successful candidates.



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