Service Operations Manager

4 weeks ago


Singapur, Singapore Siemens Pte Ltd Full time
Service Operations Manager

At Siemens Pte Ltd, we are seeking a highly skilled Service Operations Manager to lead our service department and drive customer satisfaction. As a key member of our team, you will be responsible for managing a team of service technical professionals, delivering outstanding service experiences, and optimizing efficiency and productivity.

Key Responsibilities:
  • Lead and manage the service department, including staffing, training, and performance management.
  • Establish and oversee premium service standards and procedures for consistency.
  • Build and maintain strong customer relationships by understanding their needs and providing tailored service solutions.
  • Develop and implement service strategies to enhance customer experience and achieve service objectives.
  • Monitor service metrics, such as response time and customer satisfaction, and analyze feedback to identify areas for improvement.

Requirements:
  • Bachelor's degree in Mechanical, Electrical, Engineering, Computer Science, or a related field.
  • 7+ years of experience in service management or a related role, with demonstrated success in customer service, complaint handling, budget management, and implementing service improvement initiatives.
  • Strong proficiency in customer relationship management tools and software for tracking and monitoring service performance.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.

What We Offer:
  • Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones.
  • Attractive compensation and benefits.
  • Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion.
  • Endless possibilities and opportunities for progression and learning.

Create a better #TomorrowWithUs
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

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