Service Operator

2 weeks ago


Singapur, Singapore Accor Full time
Job Title: Service Operator

About the Role:

We are seeking a highly skilled and customer-focused Service Operator to join our team at Mondrian Singapore. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their requests and needs in a timely and professional manner.
  • Manage guest requests, including room assignments, wake-up calls, and other services.
  • Handle guest inquiries, complaints, and feedback in a courteous and efficient manner.
  • Ensure accurate and efficient handling of guest messages, faxes, and emails.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions.
  • Collaborate with other departments to ensure seamless service delivery.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements and Qualifications:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Basic computer skills and familiarity with property management systems.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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