Service Operator
1 month ago
About the Role:
We are seeking a highly skilled and customer-focused Service Operator to join our team at Mondrian Singapore. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to guests, responding to their requests and needs in a timely and professional manner.
- Manage guest requests, including room assignments, wake-up calls, and other services.
- Handle guest inquiries, complaints, and feedback in a courteous and efficient manner.
- Ensure accurate and efficient handling of guest messages, faxes, and emails.
- Maintain a high level of knowledge about hotel services, amenities, and local attractions.
- Collaborate with other departments to ensure seamless service delivery.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements and Qualifications:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and conflict resolution skills.
- Basic computer skills and familiarity with property management systems.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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