Service Operations Manager

4 weeks ago


Singapur, Singapore Trek Bicycle Corp (Singapore) Full time

Job Overview

As a Service Lead at Trek Bicycle Corp (Singapore), you will be responsible for overseeing the operations of our Service Center. This role requires a strong leader who can manage workflow, KPIs, and customer experience.

Key Responsibilities

  • Manage and control service costs
  • Train and develop your team
  • Engage with customers to recommend the right service at the right time
  • Ensure a clean and efficient department
  • Manage all communication from the Service Department to customers

Requirements

  • 3+ years of bicycle service center experience
  • Strong leadership and communication skills
  • Ability to plan effectively and stay a step ahead of your shop's needs
  • Commitment to delivering the best possible experience for every customer

What We Offer

  • Opportunity to work with a leading bicycle brand
  • Competitive salary and benefits package
  • Opportunities for professional growth and development


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