Customer Service Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Specialist to join our team at Trane Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, identifying opportunities for growth and loyalty, and developing strategic plans to meet their needs.
Key Responsibilities
- Act as the primary point of contact for customers, providing timely and effective support to meet their needs.
- Manage a portfolio of accounts, utilizing account management processes to identify key customers and develop tailored action plans to grow identified accounts.
- Collaborate with the Technical Support Team to identify potential options that meet customer needs and make those options available to customers.
- Identify opportunities for growth and loyalty with existing and new customers, and update customers on Service Value Added Offerings.
- Develop and coordinate proposals to ensure high levels of customer satisfaction and build strong, long-lasting customer relationships.
- Encourage customer growth and loyalty through continuous support and customer assistance.
- Resolve customer complaints by investigating problems with internal stakeholders, developing and discussing possible solutions, and making recommendations to customers.
- Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
- Understand customer/vertical market needs and determine pricing and selling strategies.
- Prepare and review contract terms and conditions.
- Present proposals to customers.
- Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc.
- Perform other relevant duties as assigned.
Requirements
- Bachelor's degree in engineering with at least 2 years' relevant sales experience.
- Knowledge of HVAC systems, Chiller Plants, Airside, Energy Services, and Building Services is an added advantage.
- Ability to read, analyze, and interpret engineering documents, respond effectively to sensitive inquiries or complaints, and read and comprehend instructions, correspondence, and memos.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Driven to delight customers with options/offerings to meet their needs.
- Willing to learn new options/offerings and upgrade their skillset to better serve customers.
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