Credit Counsellor

4 days ago


Singapore CREDIT COUNSELLING SINGAPORE Full time

We are seeking a highly skilled Credit Counsellor to join our team at CREDIT COUNSELLING SINGAPORE. As a key member of our case administration team, you will be responsible for managing and processing cases efficiently and effectively.

Key Responsibilities
  • Case Management: You will be responsible for reading and understanding the cases in the system, examining supporting documents, and clarifying information with clients.
  • Document Preparation: You will prepare and generate Debt Management Plan (DMP) documents according to guidelines, liaise with help seekers on document submissions, and submit draft proposals for internal review committee's approval.
  • Client Support: You will schedule clearance sessions, queue draft proposals for sending to creditors, update team spreadsheets, and scan case documents into the system.
  • Team Collaboration: You will relieve team members when required, perform counter duties, attend to signing of documents, and adhere to new policies and procedures rolled out by management.
Requirements
  • Qualifications: A diploma in Finance, Accountancy, Banking & Financial Services, or Business Administration is required, along with at least 5 years of working experience.
  • Skills: You must be meticulous with data entries and document formatting, possess excellent communication and interpersonal skills, and have empathy and patience.
Salary and Benefits

The estimated salary for this role is $40,000-$60,000 per annum, depending on experience. Additional benefits include comprehensive training, opportunities for professional growth, and a supportive work environment.

If you are a motivated and detail-oriented individual looking for a challenging role in case administration, please apply now.



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