Healthcare Financial Counsellor

7 days ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
Job Description

We are seeking a highly motivated and detail-oriented Healthcare Financial Counsellor to join our team at the National University Health System PTE. LTD.

About the Role:

The successful candidate will be responsible for providing timely and accurate financial estimates information on patient's hospital stay based on treatment or procedure. This includes conducting bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated/interim/finalised medical cost.

You will also need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Key Responsibilities:

  • Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
  • Assist patients to complete the various modes of payment forms.
  • Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
  • Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Additional Responsibilities:

  • Assist patients/NOK in their billing enquiries.
  • To collect deposits, payments and handle any outstanding bills for eligible patients, or for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
  • Perform settlement for NETS/Credit Card transactions daily for patient outstanding payments.

Requirements:

  • Minimum GCE 'O' Levels qualification or equivalent.
  • Strong analytical, communication and interpersonal skills with positive 'can do' attitude.
  • Team player with natural ability to interact with healthcare team of all levels.
  • Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
  • Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
  • Able to perform 3 rotating shifts (includes night shifts, weekends, and public holidays).

Salary:

The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience and qualifications.

Benefits:

  • Opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities.
  • A competitive salary and benefits package.

How to Apply:



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