Medical Cost Counsellor

5 days ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

Job Overview:

We are seeking a highly skilled Medical Cost Counsellor to join our team at the National University Health System PTE. LTD. As a key member of our Admission and Service Centre, you will play a crucial role in providing timely and accurate financial estimates information to patients.

About the Role:

You will be responsible for conducting bedside financial counselling for admitted patients, assisting them in understanding and sourcing for their financing options to reduce upfront cash burdens. Your primary goal will be to empower patients to make informed decisions on medical services based on their affordability.

Key Responsibilities:

  • Conduct financial counselling sessions with patients to explain estimated hospital bills, available subsidies, and various modes of payment.
  • Assist patients in completing payment forms and refer appropriate cases to Business Office or Medical Social Worker for financial assistance schemes.
  • Ensure proper documentation and follow-up is done for all inflight cases until patient discharge.

Patient Billing Matters:

  • Provide billing support to patients, including answering enquiries and collecting deposits, payments, and outstanding bills.
  • Process NETS/credit card transactions daily for patient outstanding payments.

National Forms Processing:

  • Explain and advise patients on various forms and necessary proof of documentation required.
  • Submit original hardcopy of MCAF/MNEFR forms to MOHH in a timely manner and update SAP system accordingly.

Additional Responsibilities:

  • Maintain a professional image and neatness of the workplace by performing daily housekeeping duties.
  • Reply to emails received in the AASC email account daily.
  • Ensure timely and correct raising of e-BARFs and merge request cases within the department.
  • Manage department supplies inventory.
  • Participate in ad-hoc projects assigned by Reporting Officer.

Requirements:

  • Minimum GCE 'O' Levels qualification or equivalent.
  • Strong analytical, communication, and interpersonal skills with a positive attitude.
  • Team player with natural ability to interact with healthcare teams of all levels.
  • Pleasant disposition, approachable, independent worker with initiative and drive to resolve issues.
  • Able to perform 3 rotating shifts (includes night shifts, weekends, and public holidays).

Estimated Salary: $45,000 - $60,000 per annum, depending on experience.



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