Senior Export Operations Manager

1 week ago


Singapore CVISTA HR CONSULTING PTE. LTD. Full time
Job Title: Senior Export Operations Manager

We are seeking a highly skilled and experienced Senior Export Operations Manager to join our team at CVISTA HR CONSULTING PTE. LTD.

Job Summary:

The Senior Export Operations Manager will be responsible for ensuring the smooth operation of export operations, managing and coordinating the entire shipment process for customers, and implementing new processes for export/import operations.

Key Responsibilities:
  • Ensure export operations run smoothly and are SOP compliant.
  • Manage and coordinate the entire shipment process for customers.
  • Implement and establish new processes for export/import operations.
  • Review export/import operational procedures for continuous improvement and efficiency.
  • Prepare KPI reports for customers and attend Operation Review meetings when required.
  • Plan/schedule space for all origin stations.
  • Be proactive in preventing service failure.
  • Be resourceful in managing recovery.
  • Coordinate shipment closely with customers and various departments to ensure shipments are executed correctly.
  • Monitor and ensure customers make prompt payments.
  • Rectify and resolve payment discrepancies.
  • Develop good relationships with customers.
  • Observe and control daily operational issues to comply with customer requirements.
  • Coordinate customer service and operational information and expedite replies.
  • Analyze and recommend corrective actions.
  • Handle customer complaints.
Requirements:
  • Minimum Diploma/Degree in Business, Logistics, Supply Chain, or a related field.
  • Experience in Freight Forwarding industry.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to our dedicated HR Consultants for a confidential discussion.

Our company is committed to providing a positive and inclusive work environment. We welcome applications from diverse candidates and are an equal opportunities employer.

R | EA License 16C7883



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