Concierge Ambassador

2 weeks ago


Singapore BIDEFORD HOUSE PTE. LTD. Full time
Concierge Role at BIDEFORD HOUSE PTE. LTD.

We are seeking a highly skilled and experienced Concierge to join our team at BIDEFORD HOUSE PTE. LTD. in Singapore. As a Concierge, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Provide warm and professional welcome to guests, demonstrating a genuine first impression.
  • Handle all guest queries and requests in a polite and efficient manner, ensuring a high level of satisfaction.
  • Manage luggage and provide assistance with temporary and long-term storage, as well as handling lost baggage.
  • Offer a high standard of service and product knowledge of the hotel and local area, ensuring guests are well-informed and satisfied.
  • Stay up-to-date with all events and activities within and outside the hotel, providing guests with relevant information and recommendations.
  • Ensure smooth traffic flow by providing door service, entrance to the hotel, and driveway assistance.
  • Comply with all Front Office systems and procedures, as well as company policies.
  • Organize prompt taxi services and assist with airport transfers, ensuring guests' needs are met.
  • Be familiar with the hotel's emergency procedures and handle any emergencies according to established protocols.
  • Identify and resolve problems in a professional manner, ensuring guest satisfaction.
  • Maintain designated stations in the lobby to company standards, checking regularly to ensure compliance.
  • Exceed guest expectations in all tasks provided, ensuring a high level of satisfaction.
Requirements:
  • Diploma in Hospitality is an advantage.
  • Minimum of 2 years of experience in Front Office or Concierge in a similar capacity, preferably in a luxury hotel environment.
  • Knowledge of the city, tours, and excursions to refer guests to various tourist destinations.
  • Professional disposition with good communication and interpersonal skills.


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