Hotel Ambassador

12 hours ago


Singapore THE FULLERTON HOTEL Full time
Job Description & Requirements

The Fullerton Hotel is seeking a skilled and courteous Concierge to provide exceptional guest services and ensure a seamless experience for our valued patrons.

Key Responsibilities:
  • To greet and bid farewell to every guest, providing a warm and welcoming atmosphere.
  • To assist traffic on the front driveway, ensuring smooth flow and maintaining a clear path for guests.
  • To provide prompt and efficient doorman services, ensuring guest satisfaction and adhering to hotel standards.
  • To assist guests with inquiries, providing concise and accurate directions, making reservations, and obtaining tickets for flights, theatre, or special events.

Essential duties and responsibilities include:

  • To open car doors and main entrance doors for guests upon arrival and departure.
  • To maintain complete control of the front entrance/driveway.
  • To keep the driveway and walkways clean at all times.
  • To assist guests in getting into and out of limousines, taxis, and cars.
  • To monitor tour buses, vans, and coaches, ensuring they do not arrive too early or park too long at designated bus lanes.
  • To approach and assist every guest in a friendly, enthusiastic, courteous tone and manner, with an emphasis on personalized service.
  • To instruct valets according to operational needs.
  • To check on vehicles waiting to collect hotel guests or temporarily parked along the front driveway, ensuring they do not exceed the 15-minute waiting time.
  • To be knowledgeable of city streets, locations, restaurants, and major attractions, as well as city-wide events and activities.
  • To handle all incoming and outgoing messages, parcels, and mail for guests.
  • To be updated on arrivals/departures of FIT, Group, and VIP lists.
  • To be updated on hotel functions and other activities.
Requirements:
  • Microsoft Office skills
  • Concierge services experience
  • Knowledge of restaurants and quality assurance
  • Interpersonal skills and VIP experience
  • Property and vehicle knowledge
  • Transportation and wellbeing expertise
  • Customer service and hospitality skills

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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