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Hotel Ambassador

2 months ago

Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time
Job Title: Curator (Club Lounge)

About the Role:

We are seeking a highly skilled and experienced Curator to join our team at Marina Bay Hotel Private Limited. As a Curator, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities:

  • Deliver legendary quality experiences to all guests, ensuring their needs and preferences are met.
  • Support the food and beverage and rooms operations at the club lounge, ensuring seamless service delivery.
  • Review arrivals and ensure that all services are extended promptly and efficiently.
  • Meet, greet, and escort guests into their assigned room, ensuring that all services are extended promptly and efficiently.
  • Offer welcome refreshments, packing and unpacking, laundry, shoe-shine services, and all other guests' needs and requests.
  • Provide recommendations for wine and dine, entertainment, tourist attractions, concierge services, and information.
  • Curate MOWOW experiences for guests, resolve guest feedback, and serve daily amenities.
  • Cooperate closely with the in-room dining and housekeeping team to ensure a seamless private dining and cleaning experience.
  • Act as a link for guests with all other areas of the hotel, promptly answering any guest calls and emails and communicating with respective departments.
  • Address any security incidents and complaints to the Head Butler and react proactively when suitable and appropriate.
  • Familiar with room amenities, layout of categories of rooms, facilities, and services available in the hotel.
  • Promote and upsell a higher category of room and hotel food and beverage outlets.
  • Offer assistance for departure arrangements and provide a fond farewell.
  • Maintain a friendly rapport with all guests to ensure repeat business and goodwill.
  • Well-versed with Mandarin Oriental Hotel Group goals and information.

Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
  • Good communication and interpersonal skills.
  • Enjoys interacting with guests and working in a fast-paced environment.
  • Candidate must be able to work rotationary shifts, weekends, and holidays.

Tell Employers What Skills You Have:

  • Front Office
  • Concierge Services
  • Entertainment
  • Quality Assurance
  • Housekeeping
  • Interpersonal Skills
  • Wine
  • Communication Skills
  • Team Player
  • Customer Service
  • Layout
  • Hospitality