Customer Service/Concierge Support Executive

2 weeks ago


Singapore SOURCEO PTE. LTD. Full time
Roles & Responsibilities

  • Oversee the day-to-day operations of Concierge Counter
  • At least 1 to 2 years relevant experience in customer service, preferably from hotel,Mall and/or airline /Retail industry
  • Attend to customer enquiries & feedback
  • Manage gift voucher sale and reimbursement
  • Support the mall's marketing activities and perform general admin duties
  • Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
  • Be mall ambassadors by providing exemplary customer service
  • All other matters relating to Customer Service and Concierge Counter
  • Undertake ad hoc projects and responsibilities that may be assigned from time to time

Tell employers what skills you have

Troubleshooting
Microsoft Office
Microsoft Excel
Concierge Services
Social Media
Quality Assurance
Customer Support
Dispute
Inventory
Soft Skills
Marketing
Team Player
Customer Service
Shipping
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